Field Service Technician

RDO Equipment Co.; Town of Texas, Fort Worth (WI, TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking skilled Diesel Technicians to join their dynamic team. In this role, you will operate a mobile service vehicle, providing essential diagnostics and repairs at customer locations. With a focus on quality and efficiency, you'll enhance customer satisfaction while maintaining a professional image. This position offers a competitive salary, a generous sign-on bonus, and opportunities for training and development within the organization. Join a forward-thinking company that values teamwork and excellence in service delivery.

Benefits

Profit Sharing

Comprehensive Benefits Package

Training and Development Opportunities

Qualifications

• Must possess excellent mechanical skills and customer service skills.
• Graduation from a related diesel technology program is preferred.

Responsibilities

• Perform in-field machinery diagnostics and repairs as required.
• Document machine information and repairs completed on work orders.

Skills

Mechanical Skills

Customer Service Skills

Organizational Skills

Strong Computer Skills

Excellent Oral and Written Communication Skills

Education

Graduation from Diesel Technology Program

Tools

Hand Tools

Pneumatic Tools

Job description

Description

Up to a $5,000 Sign On Bonus for a Limited Time Only!
*Exclusive Offer for Experienced Diesel Technicians*
**Terms and Conditions Apply**

This individual will operate a mobile service vehicle and travel to customer locations to perform in-field, machinery diagnostics and repairs as required. These repairs will consist of, but are not limited to, complete component removal, disassembly, and reconditioning, following prescribed technical manual procedures. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.

$32 - $43+ / hour

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance


• Comprehensive benefits package


• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:
* Perform in-field machinery diagnostics and repairs as required.
* Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction.
* Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
* Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* Excellent mechanical skills
* Trade specific tooling, including hand tools and pneumatic tools
* Current and valid driver's license as outlined in company policy manual
* CDL license preferred; Ability to obtain CDL license is required. Company paid CDL assistance offered
* Ability to assemble and perform maintenance functions on equipment
* Strong computer skills
* Excellent customer service skills
* Excellent oral and written communication skills
* Strong organizational skills
* Graduation from related diesel technology program (preferred)
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.