Field Service Technician

Felder Group USA; Town of New Castle (NY); Hybrid; USD 28,413 - 40,467; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Paid vacation, sick time, and holidays

Company-provided tools, laptop, and cell phone

Paid training

Company vehicle for local assignments

Overtime opportunities

Job summary

Felder Group USA is seeking a Field Service Technician to install, troubleshoot, and repair industrial woodworking machinery across the greater Delaware area. The ideal candidate has experience in field service, strong troubleshooting skills, and a valid driver's license.

This full-time position offers an hourly pay starting at $25/hr, benefits like health insurance, a retirement plan, and opportunities for overtime and paid training.

Qualifications

• Experience in field service, mechanical repair, or electrical systems.
• Ability to troubleshoot and diagnose mechanical and electrical issues.
• Valid driver's license and ability to lift 50 lbs.

Responsibilities

• Install, troubleshoot, and repair machinery at customer sites.
• Document service work, parts usage, and communicate job status.
• Provide technical support via phone, email, and video.

Skills

Field service experience

Mechanical repair

Electrical systems knowledge

Troubleshooting skills

Strong communication skills

Computer proficiency

Tools

Service ticketing systems

Microsoft Office

Job description

Field Service Technician – Industrial Woodworking Machinery

Company: Felder Group USA

Location: New Castle, DE

Schedule: Full-time | Monday–Friday (occasional weekends as needed) | 8:00 AM–5:00 PM (field hours may vary)

Work Type: In-office and field-based

Compensation: Hourly pay starting at $25/hr, with higher compensation available based on experience and technical background.

• Overtime opportunities
• Per diem for field assignments
• Performance incentives
• Paid travel time at full hourly rate

About the Role

Felder Group USA is seeking a Field Service Technician to install, troubleshoot, and repair industrial woodworking machinery across the greater Delaware area and surrounding regions.

This role combines mechanical and electrical troubleshooting with independent field service work and customer-facing technical support. Technicians work both in the field and at the local facility supporting service operations, machine demonstrations, and equipment preparation.

Technicians work closely with Service Planners who coordinate scheduling, travel, and logistics.

About Felder Group USA

Felder Group USA is a leader in high-precision woodworking machinery, providing industry-leading equipment and technical support to customers across North America.

Our Service Team ensures customers receive timely, expert support for installation, maintenance, troubleshooting, and repair.

Key Responsibilities

Field Service

• Install, troubleshoot, and repair industrial woodworking machinery at customer sites (residential and commercial)
• Diagnose mechanical, electrical, and operational machine issues independently
• Document service work, parts usage, and findings accurately and promptly
• Communicate service needs, parts requirements, and job status to customers and internal teams
• Recommend appropriate spare parts and service solutions as needed
• Participate in trade shows and customer-facing technical events

In-Office & Technical Support

• Provide technical support via phone, email, and video
• Support machine demonstrations with sales representatives
• Assist with showroom and warehouse setup, machine preparation, and equipment service
• Support general organization and upkeep of shop and showroom areas
• Coordinate with Service Planners regarding scheduling, travel, and service assignments

Qualifications

Required

• Experience in field service, mechanical repair, electrical systems, or technical support
• Strong troubleshooting and diagnostic skills
• Ability to work independently in field environments
• Excellent communication skills (verbal and written)
• Basic computer proficiency (email, Microsoft Office, service systems)
• Valid driver’s license
• Ability to lift 50 lbs and work in physical environments
• Willingness to travel and stay overnight when required

Preferred

• Experience with woodworking machinery or industrial machinery service
• Familiarity with service ticketing or helpdesk systems
• Experience recommending or selling replacement parts
• Electro‑mechanical or industrial maintenance background

Benefits & Equipment

• Health, dental, and vision insurance
• Retirement plan
• Paid vacation, sick time, and holidays
• Paid training (domestic and international opportunities)
• Company‑provided tools, laptop, and cell phone
• Company vehicle for local assignments
• Per diem for field assignments
• Paid travel time at full hourly rate
• Overtime opportunities