Field Service Engineer

Felder Group USA; New Castle (DE); Hybrid; USD 28,413 - 40,467; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation and holidays

Paid training

Company-provided tools and vehicle

Job summary

Felder Group USA is looking for a Field Service Technician to install, troubleshoot, and repair industrial woodworking machinery throughout Delaware. This full-time position requires strong mechanical and electrical troubleshooting skills, excellent communication, and the ability to work independently.

The technician will also provide technical support and assist with showroom operations. Benefits include health insurance, retirement plan, paid vacation, and company tools and vehicle.

Qualifications

• Experience in field service or mechanical/electrical repair required.
• Ability to work independently and communicate effectively.
• Willingness to travel and work in various physical environments.

Responsibilities

• Install, troubleshoot, and repair woodworking machinery at customer sites.
• Document service work and communicate status to customers.
• Provide technical support and assist in showroom setups.

Skills

Troubleshooting and diagnostic skills

Communication skills

Mechanical repair

Basic computer proficiency

Job description

Field Service Technician – Industrial Woodworking Machinery

Company: Felder Group USA

Location: New Castle, DE

Schedule: Full-time | Monday–Friday (occasional weekends as needed) | 8:00 AM–5:00 PM (field hours may vary)

Work Type: In-office and field-based

Compensation: Hourly pay starting at $25/hr, with higher compensation available based on experience and technical background.

Additional earning potential through:

• Overtime opportunities
• Per diem for field assignments
• Performance incentives
• Paid travel time at full hourly rate

About the Role

Felder Group USA is seeking a Field Service Technician to install, troubleshoot, and repair industrial woodworking machinery across the greater Delaware area and surrounding regions.

This role combines mechanical and electrical troubleshooting with independent field service work and customer-facing technical support. Technicians work both in the field and at our local facility, supporting service operations, machine demonstrations, and equipment preparation.

Technicians work closely with Service Planners who coordinate scheduling, travel, and logistics.

Key Responsibilities

Field Service

• Install, troubleshoot, and repair industrial woodworking machinery at customer sites (residential and commercial)
• Diagnose mechanical, electrical, and operational machine issues independently
• Document service work, parts usage, and findings accurately and promptly
• Communicate service needs, parts requirements, and job status to customers and internal teams
• Recommend appropriate spare parts and service solutions as needed
• Participate in trade shows and customer-facing technical events

In-Office & Technical Support

• Provide technical support via phone, email, and video
• Support machine demonstrations with sales representatives
• Assist with showroom and warehouse setup, machine preparation, and equipment service
• Support general organization and upkeep of shop and showroom areas
• Coordinate with Service Planners regarding scheduling, travel, and service assignments

Qualifications

Required

• Experience in field service, mechanical repair, electrical systems, or technical support
• Strong troubleshooting and diagnostic skills
• Ability to work independently in field environments
• Excellent communication skills (verbal and written)
• Basic computer proficiency (email, Microsoft Office, service systems)
• Valid driver’s license
• Ability to lift 50 lbs and work in physical environments
• Willingness to travel and stay overnight when required

Preferred

• Experience with woodworking machinery, CNC equipment, or industrial machinery service
• Familiarity with service ticketing or helpdesk systems
• Experience recommending or selling replacement parts
• Electro‑mechanical or industrial maintenance background

Benefits & Equipment

• Health, dental, and vision insurance
• Retirement plan
• Paid vacation, sick time, and holidays
• Paid training (domestic and international opportunities)
• Company-provided tools, laptop, and cell phone
• Company vehicle for local assignments
• Per diem for field assignments
• Paid travel time at full hourly rate
• Overtime opportunities