Field Service Technician

Ace Industries, Inc.; Tennessee; On-site; USD 42,000 - 54,000; Full time

Job summary

Ace Industries, Inc. is seeking a Field Service Technician in the United States to install, inspect, maintain, and repair hoist and crane equipment. This role requires working in the field, interfacing with customers, and performing inspections to ensure safety and reliability.

The technician may inspect systems, recommend repairs, and complete warranty-related tasks while maintaining a high standard of professional integrity and customer service in all interactions.

Qualifications

• Experience with troubleshooting, repair and inspection of overhead cranes and hoists.
• Ability to perform OSHA/ANSI inspections and preventive maintenance.
• Strong problem-solving, communication and customer interfacing skills.
• Ability to work at heights and travel as required.
• Familiar with hand and power tools and safe work practices.

Responsibilities

• Troubleshoot, repair and inspect overhead cranes and hoists.
• Perform scheduled preventive maintenance on equipment.
• Interface with customers to repair equipment and discuss needed repairs.
• Document service actions and complete inspection checklists.
• Maintain professional presentation and timely service delivery.

Job description

Job Description

Job Description

JOB DESCRIPTION

Division: Operations

Position: Field Service Technician

Reports To: Service Manager

Employee Type: Full-time

Job Summary

A field service technician will provide quality installation, inspections, maintenance and repair service for hoist and crane equipment. A field service technician will also uphold the highest level of professional integrity and ethics as required to instill customer confidence and continued success in service.

Essential Duties

• Troubleshoot, repair and inspect overhead cranes and hoists, below the hook devices and other lifting devices.
• Perform scheduled preventive maintenance activities on equipment.
• Support customers by effectively interfacing with customer and office in repairing equipment as needed.
• Evaluate and make recommendations regarding required repairs for customers.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; and recommending system improvements.
• Service overhead crane systems by performing quality installations; performing OSHA/ANSI equivalent inspections; documenting and completing warranty work; troubleshooting breakdowns; performing preventive maintenance; and responding to emergency service/breakdown calls.
• Document service and installation actions by completing forms, reports, and inspection checklist.
• Builds and maintains customer confidence by maintaining good response time, informing customer of problems, and completing the job in a timely manner.
• Maintain professional presentation, timeliness, appearance, and organization in all areas.

Key Performance Indicators (KPIs)

Indicators of success and satisfactory job performance will include but may not be limited to:

• TBD

Other subjective factors considered in assessing job performance include the ability to balance applied expertise and knowledge with “soft skills” such as interpersonal skills, communication ability, aptitude for learning and adaptation, computer skills, abstract and conceptual thinking, and accurate planning and prediction of operational activities.

Required Skills and Knowledge

• Ability to work under pressure and deadlines
• Ability to work independently.
• Ability to work well with others.
• Ability to fabricate and weld structures (structural welding only if certified).
• Ability to perform inspections to OSHA/ANSI criteria
• Ability to troubleshoot electrical circuits, single or three phase and AC or DC.
• Ability to assemble and repair complex machinery.
• Excellent communication skills.
• Ability to work at heights.
• Willingness to travel.
• Safety oriented.
• Maintain confidentiality.
• Quality and results driven.
• Good driving record.
• Ability to drive a service truck with a trailer.
• Ability to drive in in-climate weather including but not limited to rain, sleet, snow, high wind, and icy conditions.
• Ability to drive at night.
• Ability to use hand tools, power tools...etc.
• Ability to lay out column spacing for new installs.
• Ability to work a flexible schedule, including overtime.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment and Equipment Used

This job operates in a field environment. Equipment used includes hand tools; power tools; lift equipment; material handling equipment, ear plugs, steel-toed shoes, gloves; safety glasses, lanyard and body harness.

• 50% Indoor 50% Outdoor. Good ventilation, noise Occasional to Continuous

Physical Demands

Occasional=1-33% Frequent=34-66% Continuous=67-100%

(According to the Dictionary of Occupational Titles)

Non-material handling:

• Bending: Frequent. Various bending and low-level positions are performed while working.
• Squatting: Frequent. Various positions required.
• Kneeling: Frequent. Various positions required.
• Balance: Continuous.
• Overhead reach: Frequent. Performed while working on equipment.
• Ladder: Frequent. Used when working on equipment.
• Personnel Lifting Equipment: Frequent. Used when working on equipment.
• Hand controls: Occasional. Hand controls are used for testing an