Field Service Technician

Accel Entertainment; Sterling (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid holidays

Job summary

Accel Entertainment is seeking field technicians to service gaming devices, ATMs, and amusement equipment across Illinois. You will load supplies, troubleshoot issues, and assist in various locations using a company vehicle and fuel card.

Training is provided for newcomers, with weekend or second/third shift differentials. The role requires a valid driver's license, a high school diploma or equivalent, and the ability to lift up to 50 pounds.

Qualifications

• High school diploma or equivalent.
• Terminal Handler's License – costs covered by company.
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude.
• Ability to communicate effectively & follow written or verbal instructions.
• Valid driver’s license.
• Minimum of 21 years of age.

Responsibilities

• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment.
• Load and unload supplies as needed.
• Assist in other areas as required.

Skills

Customer service

Communication

Organization

Problem-solving

Analytical thinking

Driver's license

21+ years of age

Education

High school diploma or equivalent

Tools

ATM maintenance

Electronic/mechanical aptitude

Job description

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.Job Description:Position BasicsTechnicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,Multiple Service Positions Available across all areas of IllinoisRates range from $20-$26/hour, dependent on related work experience & proficiencyWill train inexperienced candidatesAdditional shift differential for weekends and 2nd/3rd shiftsShift starts from homeCompany-supplied vehicle + fuel cardCompetitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewardsAbout Accel EntertainmentAccel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business.QualificationsGreat Customer ServiceHigh school diploma or equivalentTerminal Handler's License - costs covered by companyRelevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)Ability to communicate effectively & follow written or verbal instructionStrong organizational, problem-solving, analytical skillsComputer literacy helpful but not requiredValid driver’s licenseMinimum of 21 years of ageFrequently required to lift/push weights up to 50 poundsSummaryThe primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.Duties and ResponsibilitiesRespond to and troubleshoot service calls for equipment repairs in a timely mannerInteract with clerks, restaurant staff, management, and customers to solve issues as they ariseProvide exemplary customer serviceManage inventory to ensure parts are available when repairs are neededComplete all necessary documentation for device entry and logsPerform auditing procedures on slot machines, amusement devices, dispensers, and ATMs#AEGamingBase Pay Range:$20.00 - $26.00 based on experienceThis range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.