Field Service Technician

Accel Entertainment, Inc.; Champaign (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

401(k) with match

Paid time off

Job summary

Accel Entertainment, Inc. is hiring a Field Service Technician to service gaming devices, ATMs, and amusement equipment across Champaign, IL and surrounding areas.

The role involves loading/unloading supplies, conducting repairs, and providing excellent customer service in bars, restaurants, and similar venues. The position offers 40 hours per week with 4 ten-hour shifts (3:30pm–2am, Wed–Sat), a company vehicle and fuel card, and benefits including health, vision, and dental insurance, 401(k)

Qualifications

• Great customer service is essential.
• Ability to communicate effectively and follow instructions.
• Strong organizational and problem-solving skills are required.
• Computer literacy is helpful but not mandatory.

Responsibilities

• Respond to and troubleshoot service calls for gaming devices, ATMs, and related equipment.
• Interact with clerks, restaurant staff, management, and customers to resolve issues.
• Provide exemplary customer service and maintain professional conduct in the field.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

Skills

Great customer service

Communication skills

Organizational and problem-solving

Computer literacy

Education

High school diploma or equivalent

Tools

Terminal Handler's License

Job description

## Field Service TechnicianApply: Champaign, IL: Watseka, IL: Full time: Posted Yesterday: R-101413**About Us**Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.**Job Description****:****Position Basics*** Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,* Rates range from $20-$26/hour, dependent on related work experience & proficiency* Will train inexperienced candidates* Hiring for 4 10 hour shifts, 3:30pm-2am, Wednesday-Saturday* Additional shift differential for weekends and 2nd/3rd shifts* Shift starts from home* Company-supplied vehicle + fuel card* Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards**Qualifications*** Great Customer Service* High school diploma or equivalent* Terminal Handler's License - costs covered by company* Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)* Ability to communicate effectively & follow written or verbal instruction* Strong organizational, problem-solving, analytical skills* Computer literacy helpful but not required* Valid driver’s license* Minimum of 21 years of age* Frequently required to lift/push weights up to 50 pounds**Summary**The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.**Duties and Responsibilities*** Respond to and troubleshoot service calls for equipment repairs in a timely manner* Interact with clerks, restaurant staff, management, and customers to solve issues as they arise* Provide exemplary customer service* Manage inventory to ensure parts are available when repairs are needed* Complete all necessary documentation for device entry and logs* Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs#AEGaming**Base Pay Range****:**$20.00 - $26.00 Hourly, based on experience*This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.**Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.*Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.