Field Service Technician

Ags-LL; Sparks (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

AGS is seeking a Field Service Technician to install, upgrade, and maintain gaming equipment across casino sites. You will troubleshoot issues, perform preventative maintenance, and provide top-tier customer service to both internal teams and customers.

The role requires a high school diploma or GED, a valid driver’s license, basic electronics and networking knowledge, and the ability to obtain state gaming licenses. Expect travel and on-call duties in a fast-paced gaming environment.

Qualifications

• High School diploma or GED required.
• Valid driver’s license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience with electronics or gaming equipment.
• Ability to obtain licenses with Nevada Gaming Control Board or other jurisdictions.
• Willingness to travel to casinos and customer sites.

Responsibilities

• Install, upgrade, and service gaming equipment.
• Perform preventative and general maintenance.
• Complete paperwork and reports accurately and on time.
• Provide best-in-class customer service to internal and external customers.
• Troubleshoot service incidents quickly and efficiently.
• Maintain inventory of parts and tools.
• Participate in weekly on-call rotation.
• Follow safety protocols in high-energy environments.

Skills

Tech-savvy

Problem solving

Flexibility

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Networking basics

Electronics basics

Job description

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:

• Tech-Savvy Tasks:Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master:Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
• Report Wizard:Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion:Provide “best-in-the-business” service to our customers…internal and external.
• Troubleshooting Superstar:Fix service incidents quickly and efficiently and escape issues when needed.
• Inventory Hero:Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation:Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
• Safety First:Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

• Education:High School diploma or GED
• License to Drive:A valid driver’s license, vehicle insurance
• Tech Skills:You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
• Experience:Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade:Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility:A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance:Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role:

• Adventure Awaits:Traveling to the different casinos and customers in your territory
• Growth Potential:You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite:Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
• Hands-On Work:It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

• You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
• Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

AGS is an equal opportunity employer.

Job Snapshot

Location:

Job Type: Field Service/CSC/TAC

Date Posted: 10/06/2026

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com .