Field Service Technician

Atlantech Online; Silver Spring (MD); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Mileage reimbursement

Paid parking

Vacation time

Sick leave

Job summary

Atlantech Online, Inc. in Silver Spring, MD seeks a self-driven Field Service Technician to perform field installations at client locations.

The role is full-time and based on-site in the Washington DC metro area, offering a competitive starting salary and robust benefits. The technician will install internet and phones for business clients, handle low-voltage wiring, test and troubleshoot voice and data services, and coordinate with property managers and IT staff to ensure smooth service

Qualifications

• Recent experience with installing low voltage wiring is highly desirable.
• 2+ years of experience providing field service in telecommunications
• Reliable vehicle, a valid driver's license, insurance, and a good driving record
• Familiarity with the Metro DC area
• Familiarity with installing, terminating, testing and troubleshooting fiber connections
• Experience troubleshooting POTs lines, and Ethernet over Copper connections
• Hands on experience using optical time-domain reflectometer (OTDR) and other fiber testing equipment
• Experience working with Cat5/Cat6 cabling
• Ability to run, terminate, and test single-mode and multi-mode fiber
• Ability to read and understand network blueprints
• Ability to lift 50 lbs or more
• Knowledge about Microsoft Office, including Outlook, Word, and Excel
• Diagnostic skills to perform layer 1 troubleshooting

Responsibilities

• Install internet and phones for business clients, as well as low-voltage wiring and cabling in commercial office buildings.
• Test and troubleshoot voice and data services, including customer premise equipment.

Skills

Telecommunications

Customer service

Valid driver's license

Microsoft Office

Teamwork

Tools

OTDR

EXFO equipment

Fiber testing equipment

Cat5/Cat6 cabling

Job description

Atlantech Online, Inc. in Silver Spring, MD is actively seeking a self-driven and motivated full-time Field Service Technician to perform field installations at client locations. Are you experienced in the telecommunications field? Do you enjoy being collaborative and innovative? Would you like to team up with an established and supportive company? If so, continue reading!

This position in field installations earns a competitive starting salary of $42,000 per year.

We provide robust benefits and perks, including:

• medical
• dental
• vision
• mileage reimbursement
• paid parking
• generous paid vacation time
• sick leave

We are a public utility that provides fiber, telephone, and data center services to multiple businesses and government organizations. Since our beginnings in 1995, we have become one of the most reputable and reliable Internet service providers in the Washington DC metro area. We are determined to remain at the forefront of all of our customers' current and future needs. They value our excellent customer service as well as our tailored and results-driven solutions. We work hard so that our clients can focus on developing their businesses, rather than dealing with technology issues.

Our employees enjoy a technology-focused and collaborative culture in a comfortable business-casual environment. All viewpoints and ideas are valued! We also offer our employees great benefits, advancement opportunities, and continual support.

A DAY IN THE LIFE OF A FIELD SERVICE TECHNICIAN

As a field installation professional, you act as the face of our telecommunications company by interacting with our valued customers. Your main responsibilities involve a variety of installation services including internet and phones for business clients as well as low-voltage wiring and cabling in commercial office buildings. Using your strong telecommunications knowledge, you are able to test and troubleshoot voice and data services, including customer premise equipment.

At times, you are responsible for performing pre-installation site surveys to determine the required labor and materials for the delivery of service to new customers. You typically visit several locations each day while meeting with property managers, building engineers, and IT personnel. While maintaining professionalism, you use your customer service skills to stay in frequent contact with clients and ensure they are always satisfied with our services. This isn't an issue because you enjoy helping people find solutions to their problems, and that is what makes you excel at this job!

Qualifications Of a Field Service Technician

• Recent experience with installing low voltage wiring is highly desirable!
• 2+ years of experience providing field service in telecommunications
• Reliable vehicle, a valid driver's license, insurance, and a good driving record
• Familiarity with the Metro DC area
• Familiarity with installing, terminating, testing and troubleshooting fiber connections
• Experience troubleshooting POTs lines, and Ethernet over Copper connections.
• Hands on experience using optical time-domain reflectometer (OTDR) and other fiber testing equipment
• Experience working with Cat5/Cat6 cabling
• Ability to run, terminate, and test single-mode and multi-mode fiber
• Ability to read and understand network blueprints
• Ability to lift 50 lbs or more
• Knowledge about Microsoft Office, including Outlook, Word, and Excel
• Diagnostic skills to perform layer 1 troubleshooting

Experience using EXFO testing equipment is highly preferred. Are you detail-oriented? Do you consider yourself a team player? Can you keep up in a fast-paced environment and complete all work in a timely manner? Are you able to maintain professionalism while on the job?

NOTE:

The health and safety of our employees and their families is our top priority, therefore Atlantech Online requires full vaccination against COVID-19 as a condition of employment.

FIELD SERVICE TECHNICIAN WORK SCHEDULE

This telecommunications field installation position typically works from 8 AM - 5 PM, Monday through Friday with on-call rotating nights and weekends for emergency service calls.

Location: 20910