Field Service Technician

ZipRecruiter; Sandy (UT); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading firm in mining technology is seeking a Customer Support Technician to provide technical expertise and build customer relationships. This role combines on-site work and remote office duties, requiring a journeyman-level qualification and strong communication skills. Travel is necessary across Western North America. The position offers competitive compensation and company-provided travel resources.

Benefits

Competitive compensation

Company-provided work truck

Travel expenses covered

Qualifications

• Journeyman-level qualification in Crane Technology, Diesel Mechanics, Electrical, or similar trade.
• Strong written and verbal communication skills.
• Customer-focused personality with a proactive approach.

Responsibilities

• Install, service, and monitor specialized mining equipment at customer sites.
• Diagnose issues and perform repairs to keep operations running smoothly.
• Deliver expert training to mine site personnel.

Skills

Strong written and verbal communication skills

Customer-focused personality

Organizational skills

IT skills (Microsoft Office proficiency)

Education

Journeyman-level qualification in Crane Technology, Diesel Mechanics, Electrical, or similar trade

Tertiary qualification in Engineering or related discipline

Job description

Overview

Customer Support Technician (company title) – North America #7775. Could also be called “Field Service Technician,” “Customer Support Engineer,” and “Mining Equipment Specialist.”
Location: Remote (Utah). Travel: 50% across Western North America (primarily air travel).

Join a world leader in mining technology and bring your technical expertise on the road. This role serves as the face of the company’s equipment and services for customers across the Western half of North America. It blends technical know‑how, customer relationship building, and hands‑on problem solving at mine sites. When not traveling, you’ll work from a home office with a dedicated support team. On the road, you’ll handle commissioning, maintenance, training, and troubleshooting to ensure high levels of service and reliability.

What You’ll Do

• Commission & Maintain: Install, service, and monitor specialized mining equipment at customer sites.
• Troubleshoot & Repair: Diagnose issues, perform repairs, and conduct fault-finding to keep operations running smoothly.
• Train & Educate: Deliver expert training to mine site personnel on safe and efficient use of our technology.
• Inspect & Prevent: Carry out Non-Destructive Testing (NDT) to detect and address potential failures before they happen.
• Collaborate & Support Sales: Work with the Customer Support Manager to recommend spare parts, assist in sales follow-ups, and ensure timely order completion.
• Report & Communicate: Capture customer feedback, complete service documentation, and maintain accurate timesheets.

What You Bring

• Required: Journeyman‑level qualification in Crane Technology, Diesel Mechanics, Electrical, or similar trade.
• Strong written and verbal communication skills with the ability to work confidently at all organizational levels.
• Outgoing, customer‑focused personality with a proactive approach to building relationships.
• Excellent organizational skills and attention to detail, especially in documentation.
• Solid IT skills (Microsoft Office proficiency).
• Ability to meet all mine site access requirements, including medical clearance.

• Preferred: Tertiary qualification in Engineering or related discipline.
• Experience in the hard rock mining industry (1+ year).
• Familiarity with mine site operations and grinding mill maintenance (especially relining).
• Established network within the North American mining sector.

Licenses & Requirements

• Valid U.S. or Canadian driver’s license with clean driving record.
• Ability to obtain an unrestricted international driver’s license.
• Valid passport and ability to travel freely within the U.S., Canada, and Mexico.

Why You’ll Love This Role

• Work with advanced mining technology in a role that blends technical expertise and customer engagement.
• Travel to some of the most impressive and challenging mine sites across Western North America.
• Enjoy the flexibility of working from a home office when not on-site.
• Competitive compensation, company‑provided work truck for non‑air travel, and all travel expenses covered.

If you thrive on solving complex technical challenges, enjoy building trusted relationships, and want a role where no two days are the same, this is your chance to take your career to the next level.

Please send a copy of your resume as a PDF or Word document to [e-mail].

If I can assist you with any of your recruiting efforts please call – 801/327-9990.

I grow my business through referral. If you know someone who would benefit from the way I work then please recommend me, or pass me their contact details and I will be happy to call them.

Lora Lea Mock
801/327-9990
[e-mail]

http://www.professionalrecruiterinc.com

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