Field Service Technician

Getronics; San Francisco (CA); On-site; Full time

Job summary

A leading company in the IT sector is seeking an entry-level Field Service Technician. This position involves onsite repair and installation services for various IT products, focusing on customer interaction and technical issue resolution. The ideal candidate will have strong troubleshooting skills and a high school diploma, with the opportunity for further development within the organization.

Qualifications

• Technical qualifications and 6-12 months of experience preferred.
• Experience with deskside support and ticket management tools is a bonus.

Responsibilities

• Provide onsite hardware repair and installation services.
• Perform maintenance and upgrades on IT products.
• Ensure service level agreements are met.

Skills

Customer support

Communication

Troubleshooting

IT knowledge

Education

High school diploma or equivalent

Job description

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This range is provided by Getronics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $23.00/hr

Role Overview:

The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.

Responsibilities:

• Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
• Perform maintenance, upgrades, and repairs of IT products.
• Ensure all service level agreements (SLAs) are met.
• Communicate effectively with clients and team members.
• Prioritize and manage multiple technical issues simultaneously.
• Complete administrative tasks related to each service call.
• Follow company standards for security, safety, and quality.

Skills:

• Ability to lift and move computer equipment up to 50 lbs.
• Own a basic repair toolkit, PC, and mobile phone.
• Strong customer support and communication skills.
• Basic troubleshooting and break/fix skills for laptops and desktops.
• Knowledge of operating systems, hardware, and standard software applications.
• Ability to install, test, and configure desktop, laptop, and tablet systems.
• Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).

Qualifications:

• High school diploma or equivalent.
• Relevant technical qualification and 6-12 months of work experience.
• Experience with deskside support and ticket management tools is a bonus.

Accountabilities:

• Complete required certifications for PC repairs.
• Perform fault diagnosis and effective troubleshooting.
• Maintain parts inventory and adhere to return deadlines.
• Keep accurate real-time updates in the system.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Analyst, and Customer Service

• Industries

  IT Services and IT Consulting, IT System Data Services, and IT System Operations and Maintenance

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