Field Service Technician

Socket.dev; Roanoke (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits (96% company-paid)

HSA contribution

401(k) with company match

Tuition reimbursement

Profit share bonus

Job summary

Aerzen USA Corp. is seeking a Field Service Technician to install, service, and repair Aerzen products at customer locations and at our site.

The role requires extensive travel (often overnight) and the ability to provide prompt, professional service in accordance with safety and quality standards. Required associates degree in electronics or equivalent experience with 4+ years of field service on rotating equipment.

Qualifications

• Associates Degree (2 years schooling) in electronics technology or equivalent experience.
• Over 4 years of Field Service and Repair experience in rotating equipment.
• Experience with PLCs and ladder logic preferred.
• Strong communication and customer-service skills.

Responsibilities

• Performs startups, inspections, troubleshooting, repairs and preventive maintenance on Aerzen products at customer sites.
• Install, configure, calibrate, and maintain control instrumentation and electrical connections.
• Read diagrams and drawings to perform service tasks and repairs.
• Document repair work; complete field service reports and commissioning graphs.

Skills

Planning

Prioritization

Organization

Time management

Analytical thinking

Problem solving

Education

Associates Degree (electronics technology)

Tools

Windows

Microsoft Office

TCP/IP

RS-485

Allen-Bradley PLC

Job description

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.

What We Offer:

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What You'll Do:

As a Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. They provide customers with prompt, professional and high-quality service. Work is performed at our location and/or at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required.

Essential Functions & Responsibilities:

• Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements.
• Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues.
• Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.
• Evaluate customer future needs and communicate information through appropriate channels.
• Assist engineering in plant design, modifications and hazard analysis.
• Plan and schedule travel to best meet customer requirement, service schedule requirement and time efficiency utilizing the Concur booking tool.
• Complete job-related service reports, expense reports and forms in a timely basis; Collect data and make commissioning graphs using Company Software.
• Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer.
• Conduct customer training on Aerzen Products when onsite.
• Perform all work in accordance with quality standards, established safety procedures and maintains a clean, safe work area.
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up and other duties assigned by the manager.

Requirements

Position Qualifications:

Education:

Associates Degree (2 years schooling) in electronics technology or equivalent experience.

Experience (yrs):

Over 4 years of Field Service and Repair experience in rotating equipment.

Software/Applications:

Windows, Microsoft Office, Internet Abilities; TCP/IP networks and RS-485 communications; Allen Bradley PLC experience is preferred.

Functional Skills:

Excellent planning, prioritization, organization, and execution skills; high attention to details and ability to analyze large amounts of data; analytical and logical thinker who can problem-solve and implement solutions, excellent with time management.

Other Skills:

RS Logix 5000 experience is preferred; PLC or similar Ladder-Logic programming experience is desired; Ability to Interpret process flow, control wiring, as well as piping and instrumentation diagrams; Welding (brazing, cutting, welding, plasma) a plus.

Strong customer-focus, excellent leadership and change-management skills, with the ability to listen, motivate, and influence others to action; high integrity and compliance mindset.

Ability to travel more than 50% of the time. Monday - Friday with weekends back at home.

Aerzen USA Corp., inclusive of its subsidiaries (further “Aerzen”) is an equal opportunity employer and selects employees based on skills and experience. Aerzen ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law. Aerzen is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact [e-mail].

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.