Field Service Technician

Continental Services; Ridgeland (NY); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Voluntary Life/AD&D

Short-Term Disability

Long-Term Disability

Wellness Programs

Additional Perks

Job summary

Continental Services is seeking a Field Service Technician to repair, install, and maintain vending, micro market, and office coffee equipment. You will transport parts, replace components, and perform repairs across multiple locations, ensuring continuous operation and high guest satisfaction.

Applicants should have a high school diploma or GED, prior experience with vending or small machines, and a valid driver’s license. DOT physical may be required in some states.

Qualifications

• High School Diploma or GED required.
• Experience repairing vending, coffee, or small machines.
• Basic knowledge of electrical, plumbing, refrigeration, HVAC, or electronics.
• Valid, clean driver’s license.
• Ability to pass Department of Transportation (DOT) physical where required.

Responsibilities

• Repair and install vending, office coffee, and micro market equipment to promote continuous operation.
• Transport equipment and replace parts; perform repairs at various accounts.
• Troubleshoot to restore malfunctioning machines in the field.
• Communicate professionally with dispatchers and clients.
• Swim? (typo corrected) May run electrical wiring and plumbing as needed.
• Respond promptly to customer needs to ensure satisfaction.
• Support a service‑oriented environment and improve service actions.

Skills

Electrical knowledge

Plumbing knowledge

Refrigeration knowledge

HVAC knowledge

Electronics knowledge

Education

High School Diploma or GED

Job description

Field Service Technician

Department: Rochester Admin 310991

Employment Type: Full Time

Location: Rochester

Reporting To: Brenda Bennion

Compensation: $22.00 - $24.00 / hour

Description

A Taste of Who We Are: Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission: Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests’ needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward‑thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The Field Service Technician will be responsible for transport, installation (if applicable), and maintaining equipment, replacement parts, tools, and micro market and office coffee equipment in an organized and structured manner. The Field Service Technician is responsible for in field rebuilding of vending, micro market, and office coffee equipment.

• Responsible for repairing and installing vending, office coffee, and micro market equipment to promote continuous operation of the machines.
• Transports equipment, installs replacement parts, and performs repairs using tools and other vending equipment at various accounts/locations throughout the region using a company vehicle.
• Troubleshoot to restore malfunctioning machine to working order in the field.
• May include swapping failed equipment, cleaning, preventative maintenance, and minor adjusting of the malfunctioning component of the machine.
• Communicate professionally with dispatchers and clients.
• Will run electrical wire and plumbing tubes as needed.
• Responds promptly to customer needs/requests with the goal of ensuring customer satisfaction.
• Supports a service‑oriented environment that leads others to improve their service actions.
• Maintains positive and enthusiastic attitude with co‑workers and customers.
• Follows through with action when a customer makes a special request or asks questions.
• Continuously seeks to exceed customer expectations and anticipates their needs ahead of time.
• Additional projects and assignments as needed.

Ingredients for Thriving:

• High School Diploma or GED
• Experience repairing vending, coffee, or small machines.
• Basic knowledge of electrical, plumbing, refrigeration, HVAC, or electronics
• Valid, clean driver’s license (Chauffeur’s License may be required – MI only)
• Ability to pass Department of Transportation (DOT) physical (MI, IN, PA, and NY only)

Location(s) & Logistics:

• Ability to lift 75–100 pounds.
• Perform physical tasks such as standing, climbing, crouching, bending, kneeling, and twisting.
• Comfortable working and driving in various environments and weather conditions.

Savor the Benefits:

We offer a range of benefits for eligible team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits