Field Service Technician

myGwork - LGBTQ+ Business Community; Richmond (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their Electrification Smart Power division. In this remote role, you will provide exceptional customer service while executing critical service tasks for power distribution equipment. You will work closely with clients to enhance their operations and ensure high-quality service delivery. This position offers the chance to travel and engage with various customers, making a significant impact in the field. If you are passionate about technology and customer satisfaction, this role is a fantastic opportunity to advance your career in a dynamic and supportive environment.

Qualifications

• High School Diploma/GED with 2+ years of experience required.
• Bachelor's in Electrical Engineering preferred.

Responsibilities

• Execute service work as per customer orders and expectations.
• Identify opportunities to improve customer operations.

Skills

Customer Service

Technical Analysis

Field Service Experience

Communication Skills

Problem Solving

Education

High School Diploma/GED

Bachelor’s Degree in Electrical Engineering

Associates Degree in relevant field

Tools

Power Distribution Equipment

UPS Systems

PDU

STS

Job description

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: Remote. This role is contributing to the Electrification Smart Power division in the Atlantic Region. You will be mainly accountable for:

1. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
3. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
4. Acting as trainer when needed, for field service associates and customers.

Qualifications for the role

• High School Diploma/GED and 2 or more years’ professional experience
• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment preferred
• Ability to travel 75% (occasional nights and weekends)
• Experience with 3 phase (208/480vac) power distribution equipment (UPS, PDU, STS, Panelboards, etc.) or similar/relevant Military experience and or field service experience.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory. We look forward to receiving your application.

If you want to discover more about ABB, take another look at our website www.abb.com.