Field Service Technician

Burroughs; Redwood City (CA); On-site; USD 51,577,000 - 94,558,000; Full time

Benefits offered by this job

Training & Tools Provided

Company vehicle

Competitive pay

Paid time off

Job summary

Burroughs is hiring Service Technicians to install, maintain, and repair cash automation and self-service equipment across a nationwide network. You will diagnose issues, communicate effectively with customers, and manage tools and parts with precision.

Travel within assigned local or regional territory is required; company vehicles are provided. Training is included and pay ranges $18–$33 per hour depending on experience, with full-time schedules and benefits.

Qualifications

• High School Diploma or equivalent is required; Associate’s degree is a plus.
• 21 years of age or older.
• Valid driver's license with at least 2 years of driving history.
• Valid NRT Gaming License or the ability to pass per state requirements.

Responsibilities

• Install, maintain, and repair cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver a strong customer experience through clear communication and follow-up.
• Manage tools, parts, and inventory with accuracy and care.

Skills

Technical aptitude

Customer service

Communication skills

Organizational skills

Independent worker

Education

High School Diploma

Associate’s degree

Tools

ATMs

Cash automation hardware

Multi-vendor equipment

Job description

Do you enjoy troubleshooting and repairing electronic equipment?

Are you passionate about delivering outstanding customer service?

Do you have a knack for solving problems with technology and mechanics?

If you answered yes, then Burroughs wants to meet you! We're seeking motivated Service Technicians to join our nationwide team and support customers with their cash automation and transaction technology.

About Burroughs

Burroughs is a leader in payment and transaction automation technology with over 140 years of experience serving financial institutions and retailers. Our nationwide service network, combined with remote managed services and hardware solutions, supports ATMs, teller cash recyclers, smart safes, kiosks, servers, and self-service devices across the U.S. and Puerto Rico.

Why You'll Love Working Here

• Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle.


• Competitive Pay & Time Off: Premium hourly rates ($18-$33 based on experience)

What You'll Do

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.


• Diagnose and resolve technical issues quickly and effectively.


• Deliver an exceptional customer experience through clear communication and follow-through.


• Manage tools, parts, and inventory with accuracy and care.

Technology You'll Work With

As a Burroughs Service Technician, you'll gain hands-on experience with a wide range of transaction and cash automation technologies, including:

• ATMs and Teller Cash Recyclers (TCRs)


• Smart Safes and Currency Counters


• Self-Service Kiosks


• Point-of-Sale and Retail Transaction Devices


• Servers and Networking Hardware


• Other OEM banking and retail automation equipment

Technicians are trained on multi-vendor equipment, giving you the opportunity to build versatile skills across industry-leading platforms.

What We're Looking For

• Technical aptitude or a strong interest in learning electro-mechanical repair.


• Excellent customer service skills and a positive, solutions-focused attitude.


• Integrity, reliability, and professionalism in every interaction.


• Strong organizational and communication skills.


• Ability to work independently as well as within a team.

Requirements

• High School Diploma or equivalent (Associate's degree a plus).


• At least 21 years of age.


• Valid driver's license, with at least 2 years of driving history.


• Valid NRT Gaming License or the ability to pass applicable NRT Gaming License requirements per the state to which you are applying is required.


• Ability to lift/move up to 75 lbs.


• Previous experience with ATMs, cash automation, or multi-vendor equipment is a plus.

At Burroughs, you'll gain hands-on experience, work with innovative technology, and build a long-term career with a company that values its people.

Travel Details

This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same-day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use.

Work Schedule Expectations

Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full-time hours, there may be times when evening, weekend, overtime, or on-call support is required. Flexibility is essential to ensure we meet customer service commitments.

*This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s).

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.