Field Service Technician

H2O Innovation; Ramsey (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Profit sharing bonus

Extensive training provided

Group insurance (dental, vision & tele

401K with employer's contribution

3 weeks paid vacation

12 wellness days

Job summary

H2O Innovation is seeking a Field Service Technician to support installation, commissioning and ongoing service of our Flexbox containerized water treatment systems. You will work with engineering, project managers and clients to ensure successful deployments and customer satisfaction across North America.

The role requires strong technical and troubleshooting abilities, willingness to travel up to 50%, and a customer-focused approach to service delivery.

Qualifications

• Must have relevant technical field service experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.

Responsibilities

• Deploy Flexbox mobile fleet and pilots across North America.
• Coordinate with cross-functional teams (Automation, Commissioning, Service).
• Troubleshoot on-site issues, remotely and in the field.
• Travel up to 50% across USA and Canada.
• Maintain asset deployment logs and documentation.

Skills

Technical field service

Troubleshooting

Customer service

Problem-solving

Communication

Education

Technical diploma or equivalent

Tools

PLC programming

Engineering drawings interpretation

P&IDs

Job description

H 2 O Innovation is a smart water treatment solutions company. We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. Our mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. Be part of our talent pool and grow with H 2 O.

H 2 O Innovation is seeking an Field Service Technician to join our team. In this role, your primary responsibility will be to help service, maintain, and operate our pre-engineered, containerized water treatment system ( Flexbox .TM) designed for emergency or temporary water treatment scenarios. You will contribute to the operation of Mobile Assets and Pilots across North America, prioritize tasks and adjust plans based on urgency. This role will involve working closely with engineering teams, project managers, and clients to ensure successful project completion and customer satisfaction.

The Benefits

Overall remuneration including:

• Profit sharing bonus program;
• Extensive training for the position;
• Group Insurance plan including dental, vision & telemedicine;
• 401K plan with employer's contribution;
• Three (3) weeks of paid vacation per year;
• Twelve (12) paid wellness days per year.

The Day-to-Day

• Participate in the planning, coordination, execution of deploying Flexbox .TM mobile fleet and our fleet of water treament pilots across North America;
• Coordinate with the cross-functional teams (Automation, Commissioning, Service);
• Trouble-shoot on site issues, both remotely and in the field.
• Flexible working hours which could involve night and weekend work.
• Escalate technical & commercial problems to the team;
• Verify spare part usage andtrack inventory;
• Gather feedback from usersto help better the design of assets and streamline asset operations;
• Maintain an accurate log of asset issues and deployment documentation / logs for lessons learned and updates to Asset's O&M and checklists;
• Interact with vendors or third parties as needed to support Asset and pilots;
• Review client checklists for completeness and accuracy;
• Visit sites to perform commissioning, startup, tuning, and training. Complete follow up visits when needed;
• Validate deployed assets are correctly installed,configured and maintained by client;
• Advocate for quality and maintenance of assets;
• Identify bottlenecks and inefficiencies;
• Propose deployment/design strategies to improve;
• Participate in FAT tests, Wet tests, and maintenance of assets in H2O’s facilities.

The Skills We Are Looking For

• Relevant technical site experience (for example, testing and operations experience), construction, and commissioning, as well as good IT and analytical skills;
• Mechanically inclined with ability to disassemble and reassemble piping,valves,equipment,etc;
• Valid driver’slicense;
• Must be available to travel unrestricted in both USA and Canada - 50% of the work requires traveling;
• Excellent troubleshooting and problem-solving skills;
• Basic understanding of water treatment processes, equipment, and technologies;
• Ability to interpret engineering drawings, schematics, and P&IDs;
• Ability to meet all customer site access requirements and maintain a high degree of behavioral safety in all aspects of work;
• Excellent interpersonal, leadership and managerial skills;
• Be autonomous, resourceful and meticulous;
• Provide excellent customer service;
• Knowledge in various PLC programming software (Asset);
• Experience in and knowledge of a variety of UF, RO, MBR technologies, chemical dosing kits, pumps, compressors, blowers, instrumentation, valves, screening systems, cartridge filters, etc. (Asset).