Field Service Technician

Centric Business Systems - powered by UBEO; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Choice of medical, dental and vision plans

401(k) Plan with match

Generous vacation and sick leave programs

Job summary

A premier provider of business technology services is seeking a Field Service Technician in Raleigh, North Carolina. The role involves maintaining and repairing office equipment, ensuring high customer satisfaction, and requires technical skills along with 2-5 years of related experience. Benefits include medical plans, 401(k) options, and generous leave policies.

Qualifications

• 2 – 5 years industry or equivalent experience required.
• Ability to operate a motor vehicle for travel to client sites.
• Ability to lift 50+ lbs on occasion.

Responsibilities

• Maximize equipment up-time with timely response and repair.
• Manage resources to achieve targeted financial results.
• Communicate professionally with customers and team.

Skills

Technical knowledge/skills

Customer service orientation

Attention to Detail

Planning and organizing

Education

High School or GED

Associates Degree or equivalent technical training

Manufacturer Training Classes

Job description

Overview

UBEO Business Services, a premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team. UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt

Note: 1 month ago Be among the first 25 applicants.

Purpose

This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Supervision

Supervised

Contacts

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Job-Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications – verbal and written
• Planning and organizing (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Qualifications

• High School or GED
• Associates Degree or equivalent technical training
• Successful completion of:
  • Manufacturer Core Basics
  • 2 Manufacturer Training Classes
• 2 – 5 years industry or equivalent experience

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50+lbs on occasion

Benefits

• Choice of medical, dental and vision plans with coverage for employees and their families
• Company paid health-related accounts and insurance options
• Flexible Spending and Health Savings Account Options
• Voluntary coverages available
• Pet Insurance
• Pre-paid legal coverage
• 401(k) Plan with match and financial counseling
• Generous vacation, holiday, and sick leave programs

Equal Opportunity

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.