Field Service Technician

routeware-careers; Portland (OR); On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Sick Pay

On-site Parking

Company Pension Program

Generous Holiday Leave

Volunteer Leave

Job summary

Routeware, Inc. seeks a hands-on technician to install computer hardware on large commercial trucks across the UK, with substantial travel. You will troubleshoot installations, support the Technical Support Team, and manage shipments and RMAs while keeping records accurate and up to date.

The role requires motivated, adaptable individuals with strong communication skills, experience in electronics installations, and a collaborative mindset. Full-time position based in the UK with benefits.

Qualifications

• Experience installing computer systems in heavy-duty vehicles.
• Proven track record of high-quality electronics installations.
• Strong troubleshooting of hardware and software.
• Experience collaborating with diverse stakeholders and teams.
• Familiarity with CRM software and Office suites.

Responsibilities

• Install computer hardware on large commercial trucks.
• Troubleshoot installation issues and resolve them promptly.
• Provide technical assistance to the Technical Support Team.
• Prepare customer shipments including light assembly and data logging.
• Process RMAs and manage paperwork/record keeping.
• Repair unit hardware & software; communicate issues to engineers.
• Other duties as assigned.

Skills

Troubleshooting

Electronics installations

Team collaboration

Stakeholder communication

CRM software (Salesforce)

Office suites (Microsoft/Google)

Multi-tasking

Fast learner

Problem solving

Tech savvy

Verbal & written communication

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.

• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.

• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

*This role requires travel across the UK and Northern Ireland, up to 70% of the time*. Up to two weeks travel at a time for certain projects.*

The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.

RESPONSIBILITIES & DUTIES

• Installation of computer and hardware components on large commercial trucks.

• Troubleshoot and resolve installation issues in a timely and professional manner.

• Provide technical assistance to the Technical Support Team.

• Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.

• Process return material authorizations (RMAs).

• Efficient administration of work, both internally and externally (paperwork and record keeping).

• Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.

• Other Duties as Assigned.

QUALIFICATIONS

• Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.

• Solid track record of high-quality electronics installations.

• A high degree of personal motivation, initiative, and flexibility.

• Experience with troubleshooting computer hardware and software.

• Proven ability to work well with a team.

• Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.

IDEALLY YOU WILL HAVE

• Exceptional verbal and written communication skills.

• Tech Savvy.

• Creative problem solver.

• Able to learn quickly, multi-task, and manage your time efficiently.

• Experience with CRM software, ideally Salesforce.

• Experience with Microsoft and Google Office Suites.

• Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.

• Highest standards of accuracy and precision; highly organized.

BENEFITS

• Sick Pay

• On-site Parking

• Company Pension Program

• Generous Holiday Leave

• Volunteer Leave

This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.