Field Service Technician

BMS Performance Ltd.; Palo Alto (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Company vehicle

Healthcare benefits

401(k) plan

Paid leave

Bonus scheme

Product training

Clear progression

Job summary

BMS Performance Ltd. is seeking a Field Service Technician to support hospitals in the Palo Alto area. You will focus on preventative maintenance, fault finding, and repairs of medical equipment, with travel to surrounding facilities as needed.

The role involves servicing hospital beds and mobility devices, with training provided and opportunities for progression within the medical technology sector.

Qualifications

• Electromechanical servicing experience is essential.
• 1–2 years of relevant technical experience preferred.
• Experience with mechanical and electrical equipment.
• Backgrounds in HVAC, commercial equipment, or industrial gear are a plus.
• Hospital beds or mobility equipment experience advantageous.

Responsibilities

• Carry out planned preventative maintenance on medical equipment.
• Diagnose and repair electrical and mechanical faults.
• Service hospital beds, patient lifts and mobility equipment.
• Assist with installation of new equipment as required.
• Respond to service requests and technical issues from customers.
• Maintain equipment to manufacturer quality and safety standards.
• Manage spare parts, stock and equipment requirements.
• Keep accurate service documentation and records.
• Build strong relationships with hospital staff and engineering teams.
• Understand customer service agreements and identify opportunities for additional support.

Skills

Electromechanical servicing

Fault finding

Customer-facing

Independent work

Field service

Tools

Electrical testing instruments

Job description

• Join a global medical technology manufacturer supporting hospitals with essential patient care equipment
• Excellent opportunity for an electromechanical technician looking to develop a career within the medical sector
• Full product training, excellent earning potential and genuine progression into senior technical or management positions

About the Company:

Our client is a globally recognised medical technology manufacturer specialising in equipment designed to improve patient care, mobility and safety within healthcare environments.

Their products are used by hospitals and healthcare providers worldwide, helping medical professionals safely move, transfer and care for patients.

With an established presence across the United States, they are looking to recruit a Field Service Technician to support their customers across Palo Alto and the surrounding areas.

This is an excellent opportunity to join a business offering long-term career stability,

Role Overview: Field Service Technician

This is a field-based position where the majority of your time will be spent supporting one primary hospital in the Palo Alto area, with occasional travel to other healthcare facilities across the surrounding territory.

The role predominantly focuses on planned preventative maintenance, electrical and mechanical fault finding, and repairs, with some installation activity where required.

You’ll support approximately 10-20 hospital locations across the wider territory, although most of your work will be concentrated at one primary customer site.

Key Responsibilities:

• Carry out planned preventative maintenance on medical equipment
• Diagnose and repair electrical and mechanical faults
• Service hospital beds, patient lifts and specialist mobility equipment
• Support the installation of new equipment where required
• Respond to customer service requests and technical issues
• Maintain equipment to the manufacturer’s quality and safety standards
• Manage spare parts, stock and equipment requirements
• Maintain accurate service documentation and records
• Build strong relationships with hospital staff and engineering teams
• Understand customer service agreements and identify opportunities for additional support

What We’re Looking For:

• Strong electromechanical servicing, maintenance or fault-finding experience
• Ideally 1-2 years of relevant technical experience, although attitude and reliability are equally important
• Experience working on mechanical and electrical equipment
• Backgrounds in HVAC servicing, commercial coffee machines, industrial equipment or similar industries would be considered
• Previous experience with hospital beds, patient handling or mobility equipment would be advantageous but is not essential
• Previous customer-facing or field service experience
• Good communication skills and a customer-focused approach
• Motivated, dependable and comfortable working independently
• Commercial awareness and the ability to identify customer requirements
• Must be able to obtain and maintain any DOT certification required for the position, subject to applicable law.

Package:

• Hourly Pay $30 – $32
• Quarterly bonus scheme
• Overtime opportunities
• Company vehicle
• Healthcare benefits
• 401(k) retirement plan
• 20 days paid leave
• Comprehensive product training
• Clear progression opportunities

Training & Development:

You’ll receive comprehensive product training to develop your understanding of specialist medical equipment, servicing procedures and technical requirements.

The business is open to candidates from a variety of engineering backgrounds, placing significant importance on attitude, reliability and a willingness to learn.

As you develop, there are opportunities to progress into senior technical positions, team leadership and wider management roles.

Ideal Candidate Location:

Palo Alto, Mountain View, Menlo Park, Redwood City, East Palo Alto, Los Altos, Sunnyvale or surrounding areas.