Field Service Technician

Maxcess; Oklahoma City (OK); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Maxcess is seeking a Field Service Technician to provide onsite and remote service and support to customers. This role involves diagnosing, repairing, and installing mechanical and electronic equipment while ensuring compliance with safety standards.

The ideal candidate will have at least a high school diploma or GED, with 5+ years in industrial environments. Excellent communication skills and the ability to travel frequently are essential for success in this position.

Qualifications

• Minimum of a high school diploma or GED.
• 5+ years experience in industrial, mechanical, electromechanical, converting, or paper making.
• Ability to travel globally.

Responsibilities

• Provide onsite and remote service and support to Maxcess customers.
• Initiate test and troubleshooting to diagnose equipment.
• Complete onsite repair, replacement, and upgrades of equipment.
• Complete hands-on training of customers on products and processes.

Skills

Excellent written and verbal communication skills

Strong problem solving skills

Excellent computer skills, Microsoft Office, Epicor, SalesForce

Ability to read blueprints and drawings

Good understanding of machining/shop mathematics

Ability to use precision measurement tools

Education

High school diploma or GED

5+ years experience in industrial fields

Job description

Field Service Technician is responsible for providing onsite and remote service and support to Maxcess customers while collaborating with all internal teams.

Duties and Responsibilities

• Daily communications, both verbal and written, with customers, sales, engineering and manufacturing
• Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates
• Initiate test and troubleshooting, onsite and remotely, to diagnose electronic, mechanical and hydraulic equipment
• Complete onsite repair, replacement and upgrade of existing equipment
• Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment
• Maintain tools and equipment required to provide hands on work at customer location
• Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit
• Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions
• Perform onsite application reviews making application and product recommendation
• Assist Sales and customer in ROI calculations for upgrades and new sales opportunities
• Complete detailed written reports for all services provided onsite and remotely
• Provide detailed sales recommendations for new, upgrade and replacement parts
• Enter quotes and orders related to field service and support
• Manage scheduling of all onsite and remote service
• Work collaboratively with manufacturing and engineering to ensure service schedule coverage
• Manage waste responsibly (utilize proper containers, participate in recycling programs)
• Promote energy conservation
• Maintain safety compliance for all International, Federal, State and Site specific service requirements
• Actively support and maintain business objectives and initiatives
• Other duties as assigned to meet departmental and company objectives

Minimum Qualifications

• Excellent written and verbal communication skills
• Strong problem solving skills and efficient management of time and resources
• Excellent computer skills, Microsoft Office, Epicor, SalesForce, and all travel platforms
• Ability to read blueprints and drawings understanding tolerancing and specifications
• Good understanding of machining/shop mathematics
• Ability to use precision measurement tools, micrometer, calipers, digital protractors, scales, etc.
• Travel globally
• Self‑managed and capable of completing tasks in a timely manner

Education/Experience

• Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience
• 5+ years experience in industrial, mechanical, electromechanical, converting or paper making required

Physical Requirements

• Work in conditions typical of an industrial manufacturing environment – noise, dust, odors and temperature variation
• Ability to exert up to 100 lbs of force occasionally, 50 lbs of force frequently and 20 lbs of force constantly to move product
• Sit/stand/walk 8‑16 hours a day (NOTE: at times onsite work requires up to 16hrs a day, this is not a sustained requirement, but can be required in specific situations)
• Strenuous position requiring continuous bending, reaching, standing, walking, pushing, pulling, lifting, hand/finger dexterity, twisting, grasping, feeling, and occasional stooping, crouching, repetitive motion and eye‑to‑hand coordination
• Good corrected vision, depth perception, color vision, and field of vision. Prescription safety glasses may be required
• Must be willing to travel at least 80% of the time

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.