Field Service Technician

Socket.dev; Newark (DE); On-site; USD 33,000 - 37,000; Full time

Job summary

OPEX Corporation is seeking a full-time Field Service Technician to support our clients by servicing mail opening, document scanning, and material handling equipment. The role involves on-site visits, diagnostics, repairs, and collaboration with customers to resolve issues.

Candidates should have an Associate's Degree in Electronics or equivalent, strong customer service, a valid driver's license, and the ability to lift 25 pounds.

Qualifications

• Associate's Degree in Electronics or equivalent hands-on experience.
• Must have excellent customer service skills.
• Possessing a driver's license, insurance and a reliable vehicle.
• Ability to lift at least 25 pounds independently.
• Ability to maneuver a job site, including small spaces around our equipment.

Responsibilities

• Maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment.
• Installing and setting up new equipment.
• Interact with the customer to determine the problem.
• Completing field service reports, keeping the customer informed as repairs are made.
• Interacting with management and other personnel to analyze and correct equipment performance issues.
• Completing and submitting weekly timecards and expense reports.

Skills

Customer service

Driver's license

Lifting ability

Site mobility

Education

Associate's Degree in Electronics

Job description

Position Summary:

OPEX Corporation is currently looking for a full time Field Service Technician. The worker will have a high exposure level to customer service as they will be responsible for visiting our current clients to help solve their technical issues.

Responsibilities:

• This position is responsible for the day to day maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment
• Installing and setting up new equipment
• Interact with the customer to determine the problem
• Completing field service reportsKeeping the customer informed as repairs are made and answer any question that may arise.
• Interact with management as well as other personnel to analyze and correct any equipment performance issues.
• Completing and submitting weekly online timecards and expense report

Qualifications:

• Associate's Degree in Electronics and/or equivalent hands-on job experience.
• Must have excellent customer service skills.
• Possessing a driver's license, insurance and a reliable vehicle.
• Ability to lift at least 25 pounds independently.
• Ability to maneuver a job site, including small spaces in around our equipment.

Physical/Work Environment:

• Due to our large variety of clients worker could potentially conduct work in an office or warehouse environment
• Commuting for an extended period of time throughout duration of shift
• Must have the ability to lift heavy machine parts while on duty
• Ability to maneuver a job site, including small spaces in around our equipment
• Squatting, bending, kneeling, reaching overhead, reaching forward will occur while on the job

Hourly Rate:

• $24.00-27.00/hr, depending on experience

Company Overview

OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.

With an innovative approach, we engineer unique automated solutions that supportour customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.

We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.

At OPEX, we are Next Generation Automation.

Benefits:

Benefits include, but are not limited to:

• Full medical, dental and vision with low employee contribution rates
• Paid holidays and PTO allowance
• 401k with matching and profit sharing
• Basic life insurance, short term and long-term disability
• Tuition reimbursement available

OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.