Field Service Technician

OPEX Corporation; Canton (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Full medical, dental and vision

Paid holidays and PTO allowance

401k with matching and profit sharing

On-site fitness facility

Job summary

A technology solutions company in Canton, Massachusetts seeks a Field Service Technician for maintenance and repair of mail processing and document scanning equipment. Candidates need an Associate’s Degree in Electronics or equivalent experience, along with strong customer service skills. Responsibilities include troubleshooting and maintaining equipment, interacting with customers, and completing service reports. Benefits encompass medical insurance, PTO, 401k matching, and more, fostering a supportive work environment.

Qualifications

• Must have excellent customer service skills.
• Ability to maneuver a job site, including small spaces around equipment.
• Commuting for an extended period of time throughout the shift.

Responsibilities

• Responsible for the day-to-day maintenance, troubleshooting, and repair of equipment.
• Installing and setting up new equipment.
• Completing field service reports and submitting weekly online timecards.

Skills

Excellent customer service skills

Ability to lift at least 25 pounds independently

Possessing a driver’s license, insurance and a reliable vehicle

Education

Associate’s Degree in Electronics

Job description

Responsibilities

• This position is responsible for the day to day maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment
• Installing and setting up new equipment
• Interact with the customer to determine the problem
• Completing field service reports
• Keeping the customer informed as repairs are made and answer any question that may arise.
• Interact with management as well as other personnel to analyze and correct any equipment performance issues.
• Completing and submitting weekly online timecards and expense report

Qualifications

• Associate’s Degree in Electronics and/or equivalent hands-on job experience.
• Must have excellent customer service skills.
• Possessing a driver’s license, insurance and a reliable vehicle.
• Ability to lift at least 25 pounds independently.
• Ability to maneuver a job site, including small spaces in around our equipment.
• Due to our large variety of clients worker could potentially conduct work in an office or warehouse environment
• Commuting for an extended period of time throughout duration of shift
• Must have the ability to lift heavy machine parts while on duty
• Ability to maneuver a job site, including small spaces in around our equipment
• Squatting, bending, kneeling, reaching overhead, reaching forward will occur while on the job

Company Overview

OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.

With an innovative approach, we engineer unique automated solutions that supportour customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.

We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.

At OPEX, we are Next Generation Automation.

Benefits

Benefits include, but are not limited to:

• Full medical, dental and vision with low employee contribution rates
• Paid holidays and PTO allowance
• 401k with matching and profit sharing
• Basic life insurance, short term and long-term disability
• On-site fitness facility

OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.