Field Service Technician

Astrophysics Inc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent medical, dental and vision benefits

401K plan with 4% employer match

11 paid holidays

10 PTO days

Job summary

Astrophysics Inc., a leader in X-Ray security inspection systems, is hiring a Field Service Technician based remotely in New York. Responsibilities include on-site installation and maintenance, service documentation, and customer training. The ideal candidate has a degree in Electronics/Computer Engineering and 2-7 years of relevant experience. Excellent customer service skills are essential. The role offers comprehensive medical benefits, a 401K plan with employer match, and paid holidays.

Qualifications

• 2-7 years technical support or field service experience.
• Ability to travel to various work sites.
• Professional appearance, demeanor, and attitude.

Responsibilities

• Perform on-site installation and maintenance of Astrophysics products.
• Diagnose malfunctions and replace defective parts.
• Complete service documentation and maintain databases.
• Provide technical training and support.
• Ensure outstanding customer service experience.

Skills

Technical support

Problem-solving

Customer service

Analytical skills

Fluent in English

Education

Associate's or Bachelor's Degree in Electronics, Computer Engineering, or related field

Job description

Overview

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We currently have an immediate full-time position opening for a Field Service Technician to be based remotely, located in or near New York, NY.

Responsibilities

• Perform on-site installation, and preventative and corrective maintenance of Astrophysics products at customer locations.
• Test faulty equipment to diagnose malfunctions and replace defective parts as needed.
• Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, and expense reports.
• Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensuring timely and accurate completion.
• Review machine and customer information prior to arriving on-site, and prepare the necessary equipment, parts, and documentation in advance.
• Update the customer and Astrophysics service headquarters on progress and status of the service call.
• Deliver the customer package, including warranty, customer survey, and copies of all relevant reports.
• Ensure an outstanding customer service experience.
• Promote the sale of extended warranty service contracts and repeat x-ray purchases.
• Provide operator and/or technical training.
• Provide technical phone support and documentation as needed.
• Provide support for custom product installations, upgrades, and special projects as required.

Education and Experience

• Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field.
• 2-7 years technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Excellent customer service skills.
• Professional appearance, demeanor and attitude.
• Ability to consistently travel to various work sites.
• Fluent in both written and verbal English.

Benefits

• Excellent medical, dental and vision benefits
• 401K plan with 4% employer match
• 11 paid holidays, 10 PTO days

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources.