Field Service Technician

Ascentek; New Hope (MN); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Medical plan options (fertility + tele

Dental and Vision Insurance

FSA/HSA options

Paid parental leave

Disability and life insurance

Supplemental insurances

401(k) with match

Pet Insurance

Tuition reimbursement

21 Paid Days Off

7 Paid Holidays

Uniforms, tools, PPE

On-the-job training

Phone and tablet provided

Vehicle provided

Career advancement opportunities

Job summary

Ascentek is hiring a Field Service Technician for Reliable Plus, our Vehicle Wash division. You will service and install vehicle wash equipment, provide excellent customer service, and report repair details while building client relationships.

Expect travel to customer sites and on-site installation support as needed. The role emphasizes preventative maintenance, diagnostics, and hands-on repairs with entry to mid-level PLC, electrical systems, and software tools, aligned with company safety

Qualifications

• High School Diploma or GED required.
• Experience servicing Vehicle Wash equipment.
• Experience troubleshooting and repairing Mechanical, Electrical/Electronic, Pneumatic, and Hydraulic Systems.
• Experience with Programmable Logic Controller (PLC) compute devices.
• Experience with electrical circuits, both low & high voltage.
• Proficient with Microsoft Office, Smartsheet, and Service Pro.

Responsibilities

• Perform diagnostic analysis and repairs on vehicle wash equipment.
• Assist in the installation of new vehicle wash equipment as necessary.
• Perform scheduled preventative maintenance.
• Maintain an accurate inventory of parts on company-provided vehicle.
• Maintain tools and test equipment in a professional manner.
• Observe internal and external process, policies, and procedures governing service delivery.
• Consult with customers on operation and maintenance of equipment.
• Other tasks and duties as assigned.
• Occasional overnight travel.

Skills

Customer service

Verbal & written communication

Troubleshooting

Equipment installation

Education

High School Diploma or GED

Tools

PLC compute devices

Microsoft Office

Smartsheet

Service Pro

Mobile phones/tablets

Job description

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

A position that is: Hourly, Full time, Mon-Fri with Rotating Weekends

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Stylish company provided uniforms, tools, and personal protective equipment
• Paid comprehensive on-the-job training
• Company provided phone and tablet
• Company provided vehicle
• Career advancement opportunities

The Field Service Technician for Reliable Plus, Acentek’s Vehicle Wash division will service and install a variety of vehicle wash equipment. The Field Service Technician’s primary role will interact with customers daily regarding their equipment, providing excellent customer service, accurately reporting information regarding repair service provided or repairs needed, all while building and maintaining professional relationships. The primary purpose of this role is to provide preventative and repair services, but installation support will also be provided by this role when needed.

• Perform diagnostic analysis and repairs on state-of-the-art vehicle wash equipment
• Assist in the installation of new vehicle wash equipment as necessary
• Perform scheduled preventative maintenance
• Maintain an accurate inventory of parts on company-provided vehicle
• Maintain tools and test equipment in a professional manner
• Observe internal and external process’, policies, and procedures governing service delivery
• Consult with customers on operation and maintenance of equipment
• Other tasks and duties as assigned
• Occasional overnight travel

Education

• High School Diploma or GED required

Preferred Experience And/or Training

• Experience servicing Vehicle Wash equipment
• Experience troubleshooting and repairing Mechanical, Electrical/Electronic, Pneumatic, and Hydraulic Systems
• Experience with Programmable Logic Controller (PLC) compute devices
• Experience with electrical circuits, both low & high voltage
• Proficient with Microsoft Office | Smartsheet | Service Pro

Licenses/Certificates

• Valid Driver’s License

Technology/Equipment

• Familiarity utilizing Mobile Phones and Tablets

Physical, Mental And Environmental Demands

• Ability to lift up to 50 pounds independently
• Ability to work independently and as part of a team
• Ability to communicate verbally and in writing
• Must meet the mental and physical requirements necessary to perform the essential functions of the position
• Works at various customer locations to service and install equipment
• Work locations and potential hazards vary depending on the customer site

Role

The anticipated hiring range for the role you are applying for is between $27 and $40 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below:

• Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
• Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
• Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
• Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/.

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.