Field Service Technician

Motion; Moline (IL); On-site; USD 33,888 - 44,110; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick and holiday pay

Job summary

Motion in Moline, Illinois is seeking a Field Service Technician to provide customer support activities for hydraulic systems. This role involves installation, diagnostics, repair, and preventative maintenance of equipment at customer sites.

The ideal candidate will have a technical degree and strong communication skills to ensure customer satisfaction. The position offers a full-time schedule with an excellent benefits package, including healthcare and 401(k).

Qualifications

• Technical degree or equivalent experience required.
• 0 to 3 years of related experience in field service.
• Ability to communicate technical information effectively.

Responsibilities

• Install, diagnose, and repair equipment at customer sites.
• Document findings and recommend repairs or upgrades.
• Ensure compliance with safety standards.
• Provide technical support and training to customers.
• Perform on-site emergency repairs and servicing.

Skills

Reading hydraulic schematics

Operating shop equipment safely

Excellent verbal and written communication

Customer service skills

Education

Technical degree

Job description

## Field Service TechnicianApplyremote type: On-Sitelocations: Moline, IL, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000019830**SUMMARY:** Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.**JOB DUTIES:** • Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. • Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts. • Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. • Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs. • Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations. • Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards. • Provides technical support and training to customers on operational or maintenance aspects of system equipment. • Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction. • Performs other duties as assigned. • Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.**EDUCATION & EXPERIENCE:** Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Ability to read hydraulic schematics. • Ability to operate shop equipment safely. • Excellent verbal and written communication skills • Work effectively with customers, peers and management to resolve client issues.**PHYSICAL DEMANDS:** • Push/pull up to 100 pounds • Lift/carry up to 100 pounds • Lift bulky objects • Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling. • Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**COMPANY INFORMATION:** Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.* Pay: $24.60 - $32.02 / hour