Field Service Technician

HCLTech; Minneapolis (MN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an IT Field Services & Onsite Support Technician to deliver hands-on support at client locations in the Minneapolis area. You will handle onsite and remote assistance, install and image Windows and macOS systems, and address hardware, software, printer, network, and AV issues.

You will coordinate with internal IT teams and vendors, manage IT assets and depot operations, and provide VIP support when needed. Tickets will be updated and resolved within SLA, aiming for low backlog.

Qualifications

• 3–5 years of IT field/deskside support experience.
• Strong troubleshooting skills for Windows and macOS.
• Experience with OS imaging and deployments.
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent customer service and communication skills.

Responsibilities

• Provide onsite IT support at client locations.
• Install, image, and support Windows & macOS systems.
• Troubleshoot hardware, software, printer, network, and AV issues.
• Perform hands & feet support for network installations and testing.
• Coordinate with internal IT teams and third-party vendors.
• Manage IT assets, inventory, hardware refresh, and depot operations.
• Deliver VIP/executive support as needed.
• Update and resolve tickets within SLA, maintaining low backlog

Skills

Windows

macOS

Troubleshooting

Customer service

Networking fundamentals

OS imaging

Deployment

Job description

We are seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role involves onsite and remote support, troubleshooting hardware/software issues, and ensuring reliable IT operations with a strong customer focus.

Key Responsibilities

Provide onsite IT support at client locations

Install, configure, image, and support Windows & macOS systems

Troubleshoot hardware, software, printer, network, and AV issues

Perform “hands & feet” support for network installations and testing

Coordinate with internal IT teams and third-party vendors

Manage IT assets, inventory, hardware refresh, and depot operations

Deliver VIP/executive support as needed

Update and resolve tickets within SLA, maintaining low backlog

Required Qualifications

3–5 years of IT field/deskside support experience

Strong troubleshooting skills (Windows, macOS)

Experience with OS imaging and deployments

Networking fundamentals (TCP/IP, DNS, DHCP)

Excellent customer service and communication skills

Preferred

Technical certifications

Telecom or field service technician experience

Additional Requirements

Valid driver’s license and ability to lift equipment

Comfortable with ladders and cabling work

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.