Field Service Technician

TDS Telecom; Meridian (ID); On-site; USD 31,161 - 46,755; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation

Paid Sick Leave

Job summary

A telecommunications provider is hiring a Field Service Technician in Meridian, Idaho. In this role, you’ll perform installations, troubleshooting, and maintenance of telecom products, ensuring excellent customer service during face-to-face interactions. You will be responsible for educating customers on services and products while working both independently and as part of a team. The position requires a valid driver's license, availability for on-call duties, and offers competitive pay between $22.62 - $33.94 per hour.

Qualifications

• Must have and maintain a valid driver's license.
• Requires being available for on-call/standby responsibilities.
• Ability to work independently with little or no supervision.
• Practical knowledge/experience with computer applications.
• Demonstrated sales skills and customer service skills.

Responsibilities

• Assist with on-site installation and maintenance of telecom products.
• Troubleshoot and repair telecommunications equipment.
• Provide excellent customer service and educate customers about products.
• Respond to trouble dispatches and maintain record systems.

Skills

Customer service skills

Communication skills

A+ certification

Computer networking experience

Tools

Trouble/Repair/Dispatch Systems

MS Outlook

MS Word

MS Excel

Job description

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Job Locations: US-ID-Meridian | US-ID-Boise

Job ID: 2026-28971 | Company: TDS Telecom | Pay Range: $22.62 - $33.94 per hour

As a Field Service Technician, you will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. The role requires direct, face‑to‑face customer interaction and proactive sales of TDS services and products, including Telephony, Video/CATV/DBS, Internet, and/or high‑speed networks. You will exceed customer expectations by providing exceptional service, identifying needs, and educating customers on communications solutions.

Due to in‑field support and on‑call requirements, the individual selected for this position must reside within a 60‑minute driving distance from the Meridian, Idaho warehouse at 3750 E Pewter Falls Street, Ste 110 – Meridian, ID 83642.

This position can be hired at either a Field Service Technician (requisition ID #2026-28971) or a Field Service Technician‑Network (requisition ID #2026-28972) level depending on the skills and qualifications of the candidate. Please reference each posting for the minimum qualifications required for each role and apply accordingly.

Responsibilities

• Assist with and perform on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products & services for new and existing customers. Identify locations of defective cable using test equipment and repair buried, aerial, underground, and customer cable. Locate and mark company underground and buried facilities to prevent damage. Keep orderly logs of locate requests and perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections. Respond to "trouble" dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross‑connects, line groups, network elements, etc.).
• Provide excellent customer service and proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Qualifications

Required Qualifications

• Must have and maintain a valid driver’s license.
• Must follow TDS attendance guidelines to meet business needs and meet customer obligations.

Other Qualifications

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires being available for on‑call/standby responsibilities and occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
• A+ certification and computer networking experience.
• Gain an understanding of telecommunication products and services, including Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops.
• Practical knowledge/experience with computer applications: Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, and effective communication skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi‑task.
• Ability to operate vehicles with manual transmissions.

Physical Demands and Work Environment

The associate is regularly required to sit, stand, write, and operate a computer keyboard and standard office equipment. The associate regularly communicates with customers and frequently moves about and reaches for items. A significant amount of time is spent stooping, kneeling, crouching, and crawling, and balancing or climbing may be required. The associate frequently lifts and moves up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Working outdoors, in mechanical/equipment rooms, and in possible extreme weather conditions may occur. Exposure to moving mechanical parts and heavy equipment is present. These physical demands represent those essential to successfully performing the job.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness.

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short‑Term & Long‑Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

All associates will have the opportunity to participate in our Associate Resource Groups to encourage community and facilitate professional development.

Who is TDS Telecom?

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Our mission is to deliver innovative communication solutions that enhance the way people live, work, and connect.

Equal Employment Opportunity (EEO)

TDS is committed to Equal Employment Opportunity and values the diversity of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.