Field Service Technician

TRUNO, Retail Technology Solutions; Memphis (TN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Pet Insurance

Short/Long-term disability

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% company match

Job summary

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to provide timely service for customer sites within the assigned territory. You will troubleshoot, repair, and test POS hardware, laser printers, scales, wrappers, and network equipment, while maintaining accurate inventory and meticulous documentation.

The role requires patient customer interactions, the ability to travel about 150 miles with occasional overnight stays, and a strong hands-on approach to equipment

Qualifications

• Exceptional customer service orientation (Required)
• Basic Break/Fix computer skills (Required)
• Basic PC operations/software knowledge (Required)
• Excellent oral and written communication (Required)
• Understanding of Networks and Wireless devices (Preferred)
• Proficient with common hand tools and test equipment (Required)
• Ability to work independently and in a team (Required)
• Detail oriented and organized (Required)

Responsibilities

• Respond to service requests in a timely manner and document details thoroughly
• Interact with store personnel and TRUNO team clearly and professionally
• Maintain regular and after-hours availability as needed
• Travel within a 150-mile radius with limited overnight stays
• Troubleshoot, fault isolate, repair, and test in-store equipment
• Provide preventative maintenance for POS hardware and related equipment
• Configure software/hardware, perform installs and upgrades as needed
• Maintain confidentiality and adhere to company policies

Skills

Customer service

Break/Fix

PC operations

Communication

Networks

Tools & test equipment

Education

Associates Degree in IT or related field

Tools

Basic hand tools

Job description

Summary

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

Summary

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

Responsibilities

Someone in this position at TRUNO will:

• Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
• Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
• Maintain ability to work regular hours, as well as after-hours availability when needed
• Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
• Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
• Able to use tools, including basic power tools, in the performance of assigned duties
• Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
• Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
• Organized, well prepared, and maintain professional appearance and conduct
• Maintain strict confidentiality and adhere to company policies
• Adhere to specific deadlines and timelines
• Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
• Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
• Additional duties and responsibilities as needed

Qualifications

Someone in this position at TRUNO should have:

Education

Associates Degree in Information Technology or related Technology Field (Preferred)

Experience

• Minimum 1 year of experience in technology service (Preferred)
• Prior retail experience (Preferred)
• Familiarity with Windows and Microsoft Office (Required)
• Practical experience with electronics/technology hardware (Preferred)

Licenses & Certifications

• CompTIA A+ Certification (Preferred)
• CompTIA Network+ Certification (Preferred)
• Industry-Specific Certifications (Preferred)

Skills & Knowledge (required)

• Exceptional customer service orientation (Required)
• Basic Break/Fix Computer skills (Required)
• Basic PC operations/software knowledge (Required)
• Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
• Understanding of Networks and Wireless devices (Preferred)
• Proficient with use of common hand tools and basic test equipment (Required)
• Ability to work independently, as well as in a team environment (Required)
• Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
• Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
• Confidentiality and integrity (Required)
• Detail oriented (Required)
• Organizational skills (Required)

Benefits

• Medical
• Dental
• Vision
• Life and Supplemental Insurance
• Pet insurance
• Short/Long term disability
• Paid holidays
• Paid vacation and sick time
• Paid birthday
• 401k with 4% company match

Employment Type

• Full-Time

We are an e-verify employer.

About TRUNO Retail Technology Solutions

For more than 40 years, Truno has been partnering with grocery retailers to identify the technologies they need to help them navigate an industry that’s everchanging and increasingly competitive. Truno offers point-of-sale systems and an integrated suite of technologies that can help grocery stores reduce costs, extend the life of technology investments, run more smoothly, and improve customer service.

Salary: $21 - $25 per hour