Field Service Technician

TRUNO Retail Technology Solutions; Albuquerque (NM); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and Supplemental Insurance

Pet insurance

Short/Long term disability

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% company match

Job summary

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to service customer sites in the assigned territory. You will respond to service requests, troubleshoot hardware, and ensure thorough testing and documentation of work performed.

The role requires ability to travel, hands-on hardware experience, and strong communication with store personnel. This full-time position offers benefits and the chance to work with a broad range of POS and related hardware.

Qualifications

• Strong customer service orientation.
• Familiarity with Windows and MS Office.
• Experience with electronics/tech hardware preferred.
• Retail service experience preferred and able to travel.

Responsibilities

• Respond to service requests in a timely manner and document details.
• Interact with store personnel and TRUNO team clearly and professionally.
• Maintain regular hours with after-hours availability as needed.
• Travel within ~150 miles and limited overnight stays.
• Troubleshoot, fault isolate, repair, and test equipment.
• Use tools including basic power tools for servicing.
• Provide preventative maintenance on POS hardware and related tech.
• Configure software/hardware and perform installs/upgrades as needed.
• Present a professional appearance and conduct at all times.
• Maintain confidentiality and adhere to policies.
• Meet deadlines and manage company resources responsibly.
• Maintain product knowledge of equipment sold and supported.
• Perform additional duties as needed.

Skills

Exceptional customer service

Basic Break/Fix skills

Basic PC operations

Excellent communication

Networking & wireless knowledge

Hand tools & test equipment

Independent work

Multi-tasking

Prioritization

Confidentiality & integrity

Detail oriented

Organizational skills

Education

Associates Degree in IT or related field

1 year tech service experience (Preferred)

Prior retail experience (Preferred)

Windows & MS Office familiarity (Required)

Tools

CompTIA A+ Certification (Preferred)

CompTIA Network+ Certification (Preferred)

Industry Certifications (Preferred)

Job description

SUMMARY

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

RESPONSIBILITIES

Someone in this position at TRUNO will:

• Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
• Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
• Maintain ability to work regular hours, as well as after-hours availability when needed
• Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
• Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
• Able to use tools, including basic power tools, in the performance of assigned duties
• Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
• Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
• Organized, well prepared, and maintain professional appearance and conduct
• Maintain strict confidentiality and adhere to company policies
• Adhere to specific deadlines and timelines
• Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
• Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
• Additional duties and responsibilities as needed

QUALIFICATIONS

Someone in this position at TRUNO should have:

Education

Associates Degree in Information Technology or related Technology Field (Preferred)

Experience

• Minimum 1 year of experience in technology service (Preferred)
• Prior retail experience (Preferred)
• Familiarity with Windows and Microsoft Office (Required)
• Practical experience with electronics/technology hardware (Preferred)

Licenses & Certifications

• CompTIA A+ Certification (Preferred)
• CompTIA Network+ Certification (Preferred)
• Industry-Specific Certifications (Preferred)

Skills & Knowledge (required)

• Exceptional customer service orientation (Required)
• Basic Break/Fix Computer skills (Required)
• Basic PC operations/software knowledge (Required)
• Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
• Understanding of Networks and Wireless devices (Preferred)
• Proficient with use of common hand tools and basic test equipment (Required)
• Ability to work independently, as well as in a team environment (Required)
• Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
• Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
• Confidentiality and integrity (Required)
• Detail oriented (Required)
• Organizational skills (Required)

Benefits

• Medical
• Dental
• Vision
• Life and Supplemental Insurance
• Pet insurance
• Short/Long term disability
• Paid holidays
• Paid vacation and sick time
• Paid birthday
• 401k with 4% company match

Employment Type

• Full-Time

We are an e-verify employer.

About TRUNO Retail Technology Solutions:

For more than 40 years, Truno has been partnering with grocery retailers to identify the technologies they need to help them navigate an industry that's ever-changing and increasingly competitive. Truno offers point-of-sale systems and an integrated suite of technologies that can help grocery stores reduce costs, extend the life of technology investments, run more smoothly, and improve customer service.