Field Service Technician

Truno Retail Technology Solution, Inc.

Medford (MA)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

Disability Insurance

Paid Holidays

Paid Vacation and Sick Time

Birthday Pay

401k with company match

Job summary

Truno Retail Technology Solution, Inc. is seeking a POS Field Service Technician to ensure timely response to service requests across the assigned territory.

You will handle POS hardware and related equipment, perform troubleshooting, repairs, and thorough testing while maintaining accurate records and inventory. The role requires readiness to travel within a 150-mile radius, occasional overnight stays, and strong customer service skills.

Qualifications

Associates Degree in Information Technology or related Technology Field (Preferred)
Minimum 1 year of experience in technology service (Preferred)
Prior retail experience (Preferred)
Familiarity with Windows and Microsoft Office (Required)
Practical experience with electronics/technology hardware (Preferred)

Responsibilities

Respond to service requests in a timely manner and document details with accuracy, including parts/equipment used
Interact with store personnel and Truno team in a positive, clear manner
Maintain regular hours and be available for after-hours needs
Travel within a 150-mile radius, with limited overnight travel
Troubleshoot, fault isolate, repair, and test in-store equipment for proper functionality
Use basic power tools as needed in performance of duties
Provide preventative maintenance on POS equipment and related hardware
Configure software/hardware, installs and upgrades as needed
Maintain professional appearance and conduct
Maintain confidentiality and adhere to company policies
Manage company vehicle, credit card, fuel, and tools responsibly
Maintain knowledge of equipment sold and supported in territory
Additional duties as needed

Skills

Customer service

Break/fix

PC literacy

Communication

Network basics

Hand tools

Independent work

Multi-tasking

Prioritization

Confidentiality

Detail orientation

Organizational skills

Education

Associates Degree in IT or related field

Tools

Windows OS

Microsoft Office

Job description

SUMMARY

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

RESPONSIBILITIES

Someone in this position at TRUNO will:

Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
Maintain ability to work regular hours, as well as after-hours availability when needed
Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
Able to use tools, including basic power tools, in the performance of assigned duties
Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
Organized, well prepared, and maintain professional appearance and conduct
Maintain strict confidentiality and adhere to company policies
Adhere to specific deadlines and timelines
Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
Additional duties and responsibilities as needed

QUALIFICATIONS

Someone in this position at TRUNO should have:

Education

Associates Degree in Information Technology or related Technology Field (Preferred)

Experience

Minimum 1 year of experience in technology service (Preferred)
Prior retail experience (Preferred)
Familiarity with Windows and Microsoft Office (Required)
Practical experience with electronics/technology hardware (Preferred)

Licenses & Certifications

CompTIA A+ Certification (Preferred)
CompTIA Network+ Certification (Preferred)
Industry-Specific Certifications (Preferred)

Skills & Knowledge (required)

Exceptional customer service orientation (Required)
Basic Break/Fix Computer skills (Required)
Basic PC operations/software knowledge (Required)
Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
Understanding of Networks and Wireless devices (Preferred)
Proficient with use of common hand tools and basic test equipment (Required)
Ability to work independently, as well as in a team environment (Required)
Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
Confidentiality and integrity (Required)
Detail oriented (Required)
Organizational skills (Required)