Field Service Technician

Atlantic Coca-Cola Bottling Company; Mason City (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible scheduling

4-day week opportunities

Discounts and swag

Tuition assistance

Health, dental, and vision insurance

Job summary

Atlantic Coca-Cola Bottling Company seeks a Service Technician to install, maintain, and repair customer site equipment, ensuring maximum uptime and efficiency.

The role involves troubleshooting, performing preventive maintenance, and working with hand and power tools across diverse environments, with travel to customer sites and adherence to safety standards. Strong mechanical skills and teamwork are essential.

Qualifications

• High school diploma or GED required; craft apprenticeship ideal.
• Good verbal communication and ability to interact professionally with customers.

Responsibilities

• Install and maintain machines at customer sites.
• Perform scheduled maintenance and emergency repairs.
• Diagnose problems, replace parts, test and adjust equipment.
• Read and interpret service manuals and work orders.
• Carry out preventive maintenance and use hand/power tools.
• Follow safety SOPs and maintain a clean work area.
• Interact professionally with customers and represent the brand.

Skills

Mechanical aptitude

Troubleshooting

Reading service manuals

Customer communication

Team player

Flexible

Education

High school diploma/GED

Craft apprenticeship

Tools

Power tools

Job description

Overview/Function

The Service Technician is responsible for customer site equipment installations, repairs, and troubleshooting to ensure maximum equipment efficiency and to minimize downtime and customer inconvenience.

Major Responsibilities

• Perform highly diversified duties to install and maintain machines equipment.
• Install equipment at customer sites, perform scheduled maintenance and repairs, and provide emergency/unscheduled repairs.
• Quickly diagnose and troubleshoot routine problems and non-routine equipment failures, replace or repair parts, test, and make adjustments.
• Read and interpret equipment service manuals and work orders to perform required maintenance and service.
• Perform regular preventive maintenance on machines and equipment.
• Use a variety of hand and power tools.
• Follow all safety regulations and maintain clean and orderly work area. Ensure safety for themselves and customers.
• Follow standard operating procedures (SOPs) for department.
• Ensure professional contact with customers, and maintain a clean and neat appearance at all times in order to favorably represent the company and iconic Coca-Cola brand image.
• Ethical conduct is expected at all times.
• Other duties as required.

Qualifications

Experience & Qualifications:

• High school diploma/GED. Completion of a craft apprenticeship is ideal.
• A valid drivers license is required.
• Strong mechanical and technical capacity.
• Previous maintenance experience and/or small motor maintenance experience helpful.
• Ability to troubleshoot and quickly resolve problems within assigned timeline.
• Ability to disassemble and reassemble.
• Ability to read, interpret, and follow service directions and work orders; follow all standard operating procedures and safety requirements/protocols.
• Good verbal and pleasant communication skills to interact with customers. Provide professional contact and appearance with customers which upholds Atlantic Bottlings brand image.
• Strong problem resolution and analytical thinking skills.
• Customer-focused and an excellent team-player.
• Ability to analyze and effectively solve complex problems, while dealing with stressful situations.
• Flexible with the ability to adapt to varying situations.
• Some computer experience is helpful.

Additional

• The role will travel to various customer sites; each environment will differ as a result.
• This position is very active and requires regular manual finger, hand, and arm dexterity, and to potentially work around cramped and tight spaces. Standing, walking, twisting, grasping, reaching, pushing, pulling, bending, kneeling, sitting, stooping, crouching, crawling, and climbing all day will be required. The employee may frequently lift and/or move items over 55 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The role is considered a safety sensitive position.
• They will need to interact with customers. The ability to climb stairs is also needed.
• Extensive day travel will be required with this role.
• This will mostly be a Monday-Friday role (8:00 am 5:00 pm) however some evening and weekend work may be required as emergency and un-scheduled repairs will be needed.

Note: No posting can contain a fully comprehensive listing of activities, duties or responsibilities that are required in this role. Atlantic Coca-Cola Bottling Company offers a dynamic, ever-changing environment requiring flexibility and a willing, team-based attitude. Some duties, responsibilities and activities may change at any time, with or without notice.

To ensure the safety of our employees, our customers, and our products, Atlantic Coca-Cola Bottling Company offers a drug-free workplace. Employees are subject to pre-employment/post-offer drug and random drug testing.

More About Us!

Our company culture thrives on the hard work and dedication of our employees, who are the key to our success. As a family-owned business, we prioritize a work environment of belonging and family. This is evident in our culture, benefits and work practices.

We foster an inclusive and transparent environment relying on open communication and trust, and believe collaboration is essential for achieving success. The best ideas are born from great partnerships, which is why we encourage all team members to think innovatively towards delivering exceptional service to our customers.

In addition to our tremendous culture, we offer competitive pay and industry-leading benefits:

1. Flexible and non-traditional scheduling such as evenings, part-time, and 4-day week opportunities for certain roles
2. Industry-leading safety culture
3. myCareer development, training, and tuition assistance
4. Wellness focus with discounted gym memberships and mental health benefits including free counseling sessions
5. Recognition program & milestone celebrations
6. Coca Cola perks, discounts, and swag
7. Paid parental leave
8. Paid Time Off (PTO)
9. Health, Dental, and Vision insurance
10. 401K with company match and profit sharing
11. Approachable and collaborative leadership
12. Regular performance feedback and employee survey opportunities

EOE