Field Service Technician

Curry Fluid Power; Martinsburg (Blair County); On-site; USD 52,000 - 78,000; Full time

Job summary

The Field Service Mechanic is responsible for diagnosing, repairing, and maintaining trucks, equipment, and Curry Supply products at customer job sites and field locations in compliance with safety standards. You will perform warranty and mechanical repairs, write up parts for billing, and test new units as required.

This safety-sensitive role requires adherence to all policy, including drug- and alcohol-free workplace rules. Overnight travel may be required to meet customer needs.

Qualifications

• High school diploma or equivalent required; ASE or automotive tech degree preferred.
• Minimum two years' experience repairing and maintaining heavy trucks.
• Five years' experience in auto repair and related fields preferred.

Responsibilities

• Diagnose, repair, and maintain trucks and Curry Supply equipment at customer sites.
• Perform warranty and mechanical repairs; write up part orders for billing.
• Visit customer work sites for on-site repairs; test new units as needed.
• Maintain accurate service reports and communicate with customers clearly.
• Travel for overnight trips; adhere to safety policies and procedures.

Skills

Communication skills

Troubleshooting

Mechanical repair

Diesel systems

Hydraulic systems

Electrical systems

Diag tools

Service manuals

Hand tools

Power tools

Education

High school diploma or equivalent

Associate degree in automotive technology

ASE Certification

Tools

Diagnostic equipment

Service manuals

Job description

Education/Training: High school diploma or equivalent required. Associate degree in automotive technical field, Automotive Service Excellence (ASE) Certification, or equivalent years of related field experience preferred.

Skill(s): Proficient reading, writing, grammar, and mathematics skills; effective communication and interpersonal skills; self-motivated, dependable, and capable of working independently with minimal supervision while delivering professional service to customers; ability to assess a situation and make sound repair decisions while effectively communicating pertinent information to the customer; possesses advanced multi-tasking ability, troubleshooting equipment, and repair skills; ability to manage urgent deadlines in a challenging environment; strong mechanical repair skills including diesel and automotive systems; knowledge in electrical, hydraulic systems, compressors, and crane repairs; demonstrated understanding of hydraulic and electric theory; ability to use service manuals to troubleshoot; ability to use diagnostic equipment and interpret results; proficient use of hand and power tools; proficient PC skills (including Internet); demonstrated ability to read, follow, and understand hydraulic and electrical schematics; and visual and auditory skills.

Working Conditions: Ability to stand, sit, bend, reach, climb, crawl, kneel, walk, and work for long periods; regular twisting, pulling, pushing forces associated with use of tools; lift/carry up to 75 lbs regularly and up to 100 lbs occasionally; exposure to outdoor weather conditions; operate heavy machinery, power tools, or equipment; work at elevated heights or confined spaces; drive a motor vehicle or commercial vehicle requiring a valid driver’s license; and occasional overtime/on-call service as needed.

Experience: Minimum two (2) years’ experience repairing and maintaining heavy trucks (including diesel engines and transmissions/components) required; five (5) years’ experience in auto repair, truck body, oil and gas, and electrical/hydraulic experience preferred.

General Responsibilities

The Field Service Mechanic is responsible to diagnose, repair, and maintain trucks, equipment, related machinery and Curry Supply products at customer job sites and field locations in accordance with company policy, legal requirements, and safety standards. The Mechanic performs warranty and mechanical repairs; writes up orders for parts to complete repairs and billing; evaluates parts for reusability and cause of failure; visits customer work sites to perform on-site repairs; and tests new units as needed.

This position is classified as safety sensitive. Successful candidates must comply with all company safety policies and procedures, including the company’s drug- and alcohol-free workplace requirements. Individuals in this role are subject to pre-employment, random, post-incident, and reasonable suspicion drug and alcohol testing, consistent with applicable law and company policy. Violations of these policies may result in disciplinary action, up to and including termination of employment.

• Demonstrates strong familiarity in Curry Supply product lines to enable effective and efficient equipment repairs.
• Safely operates and maintains a Curry Supply mechanics truck.
• Maintains and repairs on-road heavy trucks and equipment using service manuals and proper troubleshooting techniques.
• Diagnoses technical problems and determines proper corrective actions.
• Troubleshoots to identify and isolate failed equipment components.
• Conducts hydraulic pressure testing.
• Completes hydraulic and electrical diagnostic repairs.
• Repairs hydraulic, electrical and crane equipment.
• Evaluates parts for reusability and determines cause of failure.
• Writes orders for parts needed to complete repairs so billing can be processed accurately.
• Maintains and documents accurate service reports.
• Manages customer feedback and addresses complaints.
• Builds positive relationships with customers and resolve challenges in a professional manner.
• Willing and able to travel on overnight trips.
• Performs other duties as assigned.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company’s compliance with all regulatory requirements.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.

Ancillary Duties

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending on individual circumstances.