Field Service Technician

EAM-Mosca Corporation; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Company laptop

Company cell phone

Medical, Dental and Vision benefits

401(k) retirement savings program

Paid vacation and holidays

Life Insurance

Employee assistance programs

Company supplied tools

Corporate expense account

Job summary

EAM-Mosca Corp. in Milwaukee region seeks an experienced Field Service Technician with an electromechanical background to support end-of-line packaging machinery and strapping solutions. The role covers on-site and remote service, with extensive travel and hands-on maintenance responsibilities.

Requirements include a minimum of 3 years in field maintenance, proficiency with PLCs, and a high school diploma. A clean driving record and strong communication skills are essential; a company car and

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Spanish is preferred.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines, Mosca preferred.
• High school diploma is required.
• Valid driver’s license.
• Solid mechanical and electrical background.
• PLC experience preferred.

Responsibilities

• Install and commission equipment ensuring reliability and customer satisfaction.
• Perform preventive and predictive maintenance and emergency repairs.
• Troubleshoot mechanical and electrical systems with test equipment.
• Work with Mosca Engineering to provide high-quality service.
• Generate clear service reports with parts used and solutions.
• Travel within the U.S. approximately 80% with planned schedules.
• Maintain professional communication with managers and customers.

Skills

Pneumatics

Hydraulics

Electrical systems

PLCs

Schematic reading

Calipers

Field service

Communication skills

Education

High school diploma

Associates degree

Tools

Allen-Bradley PLC

Siemens PLC

B&R PLC

Multimeter

Job description

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Milwaukee, WI region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.

The Field service techs responsibilities include:

• Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
• Ability to work closely with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required:

• Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s
• Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
• Able to use a multimeter, perform point to point, read electrical schematics and trace
• Able to use and read Calipers micrometers.
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.
• Able to travel extensively within the U.S. Monday thru Friday. (80%)

Team, Training and Support:

• In-house training with continuous on the job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required Personal Safety Equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company supplied tools

Experience and education:

• Minimum 3 years of field or plant equipment maintenance experience.
• Spanish is preferred
• Corrugated Industry experience a plus
• Mechanical understanding of strapping machines, Mosca preferred
• High school diploma
• A valid driver's license
• Solid Mechanical / Electrical background
• PLC experience preferred
• Associates Degree a plus

Excellent Pay and Benefits package:

• Medical, Dental and Vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life Insurance
• Employee assistance programs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.