Field Service Technician

EAM-Mosca Corp.; Milwaukee (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company car

Corporate expense account / creditCard

Company laptop and cell phone

Personal safety equipment

Company logoed clothing

All supporting parts inventory

Company supplied tools

Job summary

EAM-Mosca Corp. seeks a Field Service Technician to support the Milwaukee, WI region with on-site and remote service for our strapping systems. You will install, commission, and maintain equipment, troubleshoot electrical/mechanical issues, and work closely with engineering to ensure top-notch customer satisfaction.

Ideal candidates have 3+ years in field maintenance, PLC experience, and strong diagnostic skills; Spanish is a plus. A company car, laptop, and comprehensive benefits are provided.

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Spanish is preferred.
• Corrugated Industry experience a plus.
• Mechanical and electrical aptitude for strapping machinery.
• High school diploma and a valid driver’s license.
• Solid mechanical/electrical background; PLC experience preferred.

Responsibilities

• Install, commission, and service equipment to ensure reliability and customer satisfaction.
• Perform preventative and predictive maintenance, and emergency repairs on EAM equipment.
• Troubleshoot mechanical and electrical systems using test equipment and schematics.
• Coordinate with Mosca Engineering for high level customer service.
• Generate service reports detailing work, parts, issues, solutions, and follow-ups.
• Plan schedules and travel itineraries with service managers to meet customer needs.
• Travel extensively within the U.S. (80%); maintain professionalism under pressure.

Skills

Electromechanical systems

Control systems (PLC)

Multimeter & electrical schematics

Troubleshooting

Independent worker

Clear communication

Education

High school diploma

Associates degree a plus

Tools

Allen Bradley PLC

Siemens PLC

B&R PLC

Calipers & micrometers

Job description

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Milwaukee, WI region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.

The Field service techs responsibilities include:

• Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
• Ability to work closely with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required:

• Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s
• Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
• Able to use a multimeter, perform point to point, read electrical schematics and trace
• Able to use and read Calipers micrometers.
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.
• Able to travel extensively within the U.S. Monday thru Friday. (80%)

Team, Training and Support:

• In-house training with continuous on the job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required Personal Safety Equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company supplied tools

Experience and education:

• Minimum 3 years of field or plant equipment maintenance experience.
• Spanish is preferred
• Corrugated Industry experience a plus
• Mechanical understanding of strapping machines, Mosca preferred
• High school diploma
• A valid driver's license
• Solid Mechanical / Electrical background
• PLC experience preferred
• Associates Degree a plus

Excellent Pay and Benefits package:

• Medical, Dental and Vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life Insurance
• Employee assistance programs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.