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Field Service Technician

Cover Care, LLC

Louisville (KY)

On-site

USD 68,000 - 86,000

Full time

11 days ago

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Job summary

Cover Care, LLC is seeking a Field Service Technician to provide installation, maintenance, and repair services for our products and equipment in Louisville, KY. The role requires excellent mechanical and electrical aptitude, strong communication skills, and a commitment to customer satisfaction. Successful candidates will have 2+ years of field service experience and a high school diploma. This is a full-time position offering a competitive salary and the chance to work with cutting-edge technology.

Qualifications

  • 2+ years of experience in field service or a related role.
  • Experience troubleshooting and repairing mechanical and electrical equipment.
  • Valid driver's license and clean driving record.

Responsibilities

  • Install, configure, and test new equipment at customer locations.
  • Perform preventative maintenance and repairs on existing equipment.
  • Provide technical support and training to customers on proper operation.

Skills

Mechanical aptitude
Electrical aptitude
Problem-solving
Communication

Education

High School Diploma or equivalent

Job description

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  • To provide on-site installation, maintenance, and repair services for the company's products and equipment, ensuring customer satisfaction and optimal equipment performance.

Job Purpose

  • To provide on-site installation, maintenance, and repair services for the company's products and equipment, ensuring customer satisfaction and optimal equipment performance.

Key Responsibilities

  • Install, configure, and test new equipment at customer locations, adhering to established procedures and quality standards.
  • Perform preventative maintenance and repairs on existing equipment, diagnosing malfunctions and replacing faulty components.
  • Provide technical support and training to customers on the proper operation and maintenance of their equipment.
  • Maintain accurate records of service calls, including parts used, labor hours, and customer interactions.
  • Manage inventory of parts and tools, ensuring adequate stock levels for efficient service delivery.
  • Communicate effectively with customers, addressing their concerns and providing timely updates on service progress.
  • Adhere to all safety regulations and company policies while performing field service duties.
  • Collaborate with other technical staff and departments to resolve complex technical issues and improve service delivery.
  • Stay up-to-date on the latest technologies and advancements related to the company's products and services.
  • Participate in on-call rotation as required, providing timely support to customers during non-business hours.

Required Education

  • High School Diploma or equivalent

Required Experience

  • 2+ years of experience in field service or a related role
  • Experience troubleshooting and repairing mechanical and electrical equipment
  • Experience working with customers and providing excellent customer service

Required Skills And Abilities

  • Strong mechanical and electrical aptitude
  • Ability to read and interpret schematics and diagrams
  • Excellent problem-solving and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to lift and carry heavy objects
  • Valid driver's license and clean driving record
Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Engineering and Information Technology
  • Industries
    Consumer Services

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