Field Service Technician

Burroughs in; Lincoln (NE); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Training provided

Company vehicle

Competitive pay & time off

Job summary

Burroughs is seeking a Service Technician to install, maintain, and repair cash automation devices across local customer sites. You will work with ATMs, TCRs, and other hardware, traveling within your region.

The role emphasizes customer service, safety, and reliable diagnostics. A valid driver's license, ability to lift 75 lbs, and a willingness to learn are required.

Qualifications

• High School Diploma or equivalent.
• 21+ years of age.
• Valid driver's license with 2 years driving history.
• Experience with ATMs, cash automation, or multi-vendor equipment is a plus.

Responsibilities

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly.
• Deliver an exceptional customer experience through clear communication.
• Manage tools, parts, and inventory with accuracy.

Skills

Technical aptitude

Customer service

Communication

Independent work

Teamwork

Education

High School Diploma

Associate degree (preferred)

Tools

ATMs hardware

Cash automation equipment

Teller cash recyclers

Self-service kiosks

Job description

Why You’ll Love Working Here

• Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle.
• Competitive Pay & Time Off: Premium hourly rates ($18–$33 based on experience)

What You’ll Do

As a Burroughs Service Technician, you will:

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver an exceptional customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory with accuracy and care.

Technology You’ll Work With

As a Burroughs Service Technician, you’ll gain hands‑on experience with a wide range of transaction and cash automation technologies, including:

• ATMs and Teller Cash Recyclers (TCRs)
• Smart Safes and Currency Counters
• Self‑Service Kiosks
• Point‑of‑Sale and Retail Transaction Devices
• Servers and Networking Hardware
• Other OEM banking and retail automation equipment

Technicians are trained on multi‑vendor equipment, giving you the opportunity to build versatile skills across industry‑leading platforms.

What We’re Looking For

• Technical aptitude or a strong interest in learning electro‑mechanical repair.
• Excellent customer service skills and a positive, solutions‑focused attitude.
• Integrity, reliability, and professionalism in every interaction.
• Strong organizational and communication skills.
• Ability to work independently as well as within a team.

Requirements

• High School Diploma or equivalent (Associate’s degree is a plus).
• At least 21 years of age.
• Valid driver’s license, with at least 2 years of driving history.
• Ability to lift/move up to 75 lbs.
• Previous experience with ATMs, cash automation, or multi‑vendor equipment is a plus.

At Burroughs, you’ll gain hands‑on experience, work with innovative technology, and build a long‑term career with a company that values its people.

Travel Details

This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same‑day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use.

Work Schedule Expectations

Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full‑time hours, there may be times when evening, weekend, overtime, or on‑call support is required. Flexibility is essential to ensure we meet customer service commitments.

*This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s).