Field Service Technician

Burroughs in; Birmingham (AL); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Training & Tools Provided

Competitive Pay & Time Off

Job summary

Burroughs is seeking a Service Technician to install, maintain, and repair multi-vendor cash automation and self-service equipment across local sites in the Birmingham area. You will diagnose issues and ensure quick resolution while delivering excellent customer service.

You'll work with ATMs, TCRs, smart safes, kiosks, and POS devices, plus servers and networking hardware. Training is provided, and travel within the territory is expected, with company vehicles supplied.

Qualifications

• High school diploma or equivalent required; associate degree a plus.
• 21+ years old with valid driver's license and 2+ years of driving history.
• NRT Gaming License or ability to obtain one per state requirements.
• Experience with ATMs, cash automation, or multi-vendor equipment is a plus.

Responsibilities

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver excellent customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory with accuracy and care.

Skills

Technical aptitude

Customer service

Integrity

Reliability

Organizational skills

Communication skills

Independent working

Education

High School Diploma or equivalent

Associate’s degree

Tools

ATMs & TCRs

Smart safes & currency counters

Self-service kiosks

POS devices

Servers & networking hardware

OEM banking equipment

Job description

Why You’ll Love Working Here

• Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle.
• Competitive Pay & Time Off: Premium hourly rates ($18–$33 based on experience)

What You’ll Do

As a Burroughs Service Technician, you will:

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver an exceptional customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory with accuracy and care.

Technology You’ll Work With

As a Burroughs Service Technician, you’ll gain hands‑on experience with a wide range of transaction and cash automation technologies, including:

• ATMs and Teller Cash Recyclers (TCRs)
• Smart Safes and Currency Counters
• Self‑Service Kiosks
• Point‑of‑Sale and Retail Transaction Devices
• Servers and Networking Hardware
• Other OEM banking and retail automation equipment

Technicians are trained on multi‑vendor equipment, giving you the opportunity to build versatile skills across industry‑leading platforms.

What We’re Looking For

• Technical aptitude or a strong interest in learning electro‑mechanical repair.
• Excellent customer service skills and a positive, solutions‑focused attitude.
• Integrity, reliability, and professionalism in every interaction.
• Strong organizational and communication skills.
• Ability to work independently as well as within a team.

Requirements:

• High School Diploma or equivalent (Associate’s degree a plus).
• At least 21 years of age.
• Valid driver’s license, with at least 2 years of driving history.

• Valid NRT Gaming License or the ability to pass applicable NRT Gaming License requirements per the state to which you are applying is required.

• Ability to lift/move up to 75 lbs.
• Previous experience with ATMs, cash automation, or multi‑vendor equipment is a plus.

At Burroughs, you’ll gain hands‑on experience, work with innovative technology, and build a long‑term career with a company that values its people.

Travel Details

This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same‑day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use.

Work Schedule Expectations

Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full‑time hours, there may be times when evening, weekend, overtime, or on‑call support is required. Flexibility is essential to ensure we meet customer service commitments.

*This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s).