Field Service Technician

US Lawns

Lafayette (IN)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Competitive wages

Paid holidays

Paid time off

401(k)/Roth with company matching

Medical Insurance

Short- and Long-Term Disability

Wellness program

Employee referral program

Paid travel

Continuing training

Extraordinary company culture

Job summary

Engineering Innovation, Inc. (EII) in Lafayette, IN seeks a Field Service Technician to travel nationwide for installations, maintenance, and training. You will troubleshoot, identify problems, order parts, and install software/firmware. The role emphasizes customer liaison and ongoing support.

The ideal candidate has strong electrical, mechanical, and software aptitude, valid driver’s license, and excellent communication skills. In-office, hands-on training in Lafayette may be required.

Qualifications

Has strong electrical, mechanical and software aptitude.

Responsibilities

Travel to customer sites for installations, maintenance, training and troubleshooting.
Document details of each customer interaction.
Make and receive calls with customers.
Synthesize product knowledge to answer customer questions.
Take ownership of customer issues through resolution.
Research, diagnose and identify solutions to customer problems.
Instruct customers on maintenance or replacement of parts and equipment.
Instruct customers on configuration and use of equipment.
Install patches and software upgrades.
Serve as counterpart to Customer Support Technicians.
Rotating after-hours support.
Perform other duties as assigned by management.
Job tasks will be out of Lafayette, Indiana office for hands-on training.

Skills

Electrical aptitude

Mechanical aptitude

Software aptitude

Travel flexibility

Valid driver's license

Interpersonal skills

Verbal and written communication

MS Office

Multitasking

Problem solving

Customer service

Tools

MS Office

Job description

Job Description

The Field Service Technician is the face of EII to our customers.

You will be responsible for traveling to customer sites all over the country to install new equipment, perform maintenance on existing equipment, provide training, or troubleshoot problems. You will also work with customers to identify, analyze, and repair product problems, order and replace parts as needed, and install software and firmware.

The Field Service Technician also acts as a liaison between our customers and EII, working to build and maintain partnerships with our customers and helping to ensure their success. You will act as both our ambassador to the customer and the voice of the customer within EII, and make sure that, as a company, we continue to be the solution to our customers’ sorting needs.

Job Responsibilities

Travel to customer sites as needed for installations, maintenance, training, and troubleshooting

Document details of each customer interaction

Make and receive phone calls with customers

Synthesize product knowledge and extrapolate customer information to answer questions for or about the customer

Take ownership of customer issues and see problems through to resolution

Research, diagnose, and identify solutions to customer problems

Instruct customers on maintaining or replacing parts and equipment

Instruct customers on configuration and use of equipment

Install patches and software upgrades

Act as the counterpart to our Customer Support Technicians

Rotating responsibility for after-hours support

Perform other duties as assigned by management

The job tasks will be out of our Lafayette, Indiana office as there will be required in office, hands-on training on EII products.

The ideal candidate

Has excellent electrical, mechanical, and software aptitude

Can think on their feet and can troubleshoot

Has the ability to travel to customer sites

Can work on one’s feet for several hours

Has a valid driver’s license

Exhibits a helper mentality with organizational and prioritization skills

Has excellent interpersonal skills - this position has high visibility with our customers

Has strong communication skills, both verbal and written

Is familiar with MS Office Suite

Can balance multiple requests and projects simultaneously

Works well in a dynamic, entrepreneurial organization

Company Description

Engineering Innovation, Inc. (EII), based in Lafayette, IN, is a trusted partner in the logistics, automation, and mailing industries, and has been since its foundation in 2006. Led by a team of engineers with creative problem-solving skills and a knack for improvement, our team members are talented and ambitious, and our company is known for its customer service above all else. We pride ourselves on our ability to design solutions that fill specific niches for our customers, and provide continued support, not just for our products, but our clients' overall processes. (If you would like to learn more about our company culture, please visit www.eii-online.com .)

EII is a small (approx. 80 team members), but growing, dynamic company looking for highly motivated individuals to join our business development team. The business development team is responsible for identifying prospective customers, developing relationships with clients, identifying the needs of the client, and collaborating with the engineering team to develop customer-specific solutions.

Benefits