Field Service Technician

Mettler-Toledo International, Inc; Kansas City (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company car

Tools provided

Clothing allowance

Health coverage

401(k) matching

Tuition reimbursement

Job summary

METTLER TOLEDO is seeking a Field Service Technician to serve on-site at customer locations across the assigned region. You will perform preventive maintenance, calibrations, and basic repairs on industrial scales and related equipment, ensuring accuracy and uptime.

The role requires a valid driver's license, a high school diploma (or GED), and 1–3 years in electro/mecanical repair or weighing industries. Willingness to travel and learn METTLER TOLEDO software is essential.

Qualifications

• Must have good customer-facing skills and field service experience.
• Basic understanding of electrical and mechanical repair concepts.
• Willingness to travel overnight up to 10–25% and work overtime as needed.
• Must reside within service territory.

Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment at customer sites.
• Troubleshoot basic issues and support installations and repairs with senior technicians.
• Provide end-user training on equipment operation and care.
• Document work using service software and keep service records updated.

Skills

Customer-facing

Field service

Electrical repair

Mechanical repair

PC networking

Software configuration

Microsoft Office

Travel readiness

Lifting 50 lbs

Education

High School Diploma or GED

Tools

Company laptop

Service software

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

As a Field Service Technician, you will be the on-site expert customers rely on to keep their floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region. Must be willing to attain and maintain a Class B CDL.

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor scales and bench scales) at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required.
• Provide end-user training so operators understand how to use and care for their equipment correctly.
• Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day.
• Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level.
• Follow all company, customer, safety, and quality policies to ensure a safe work environment for yourself and others.

What You Need to Succeed

• Valid driver's license required.
• Minimum of a High School Diploma or GED, or 5 years of relevant work experience.
• Customer-facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• 1 to 3 years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Class B CDL and Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness and ability to travel overnight up to 10% on average, potentially up to 25%, primarily by company vehicle or plane.
• Must reside within the service territory.
• Ability to work overtime averaging 10-15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Position is safety sensitive and subject to drug testing.
• Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
• Frequent physical movements required such as crouching, stooping, kneeling, and repeated bending for safe and efficient job performance.

Our Offer to You

• A company car with paid insurance for your work use
• All tools and equipment needed to perform the job and a clothing allowance
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks and discounts