Field Service Technician – Industrial Weighing Products

Mettler-Toledo International, Inc; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company car with paid insurance

Medical, dental, and vision care coverage

Tuition reimbursement

Job summary

A leading industrial equipment company is seeking a Field Service Technician in Massachusetts. The role involves performing calibration, maintenance, and training for industrial weighing products. Ideal candidates should have a high school diploma or equivalent experience, and customer service skills are preferred. This position offers travel opportunities and comprehensive benefits.

Qualifications

• Valid driver's license required.
• Minimum 5 years relevant experience or equivalent education required.
• Field service experience preferred.

Responsibilities

• Perform calibration and maintenance on industrial weighing equipment.
• Assist in installations and repairs.
• Promote and sell services and products.

Skills

Customer facing skills

Basic electrical repair knowledge

Proficiency with Microsoft Office

Ability to learn proprietary software

Education

High School Diploma or GED

Associate's degree in a technical major

Tools

Laptop PC

Job description

Overview

Field Service Technician – Industrial Weighing Products at Mettler-Toledo International, Inc.

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Responsibilities

• Performs calibration and preventive maintenance on basic industrial weighing equipment (e.g., floor and bench scales) without assistance within the respective Business Area. May assist on installations, projects and/or repairs as necessary.
• Must be willing to attain and maintain a Class B CDL.
• Performs basic end user training and calibrations and preventive maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
• Is proactive in promoting and selling service and products; submitting sales leads at a level commensurate with experience.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
• Accurately completes and submits all required paperwork on a daily basis via company issued Laptop PC in a professional manner.
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
• Completes Kronos time keeping on a daily basis and ensures punches are entered for each activity as they occur.
• Works to foster collaboration and teamwork with field and service support colleagues.
• Complies with the Company Fleet policy.
• Accurately submits Weights & Measures paperwork to state/county in a timely manner.
• All other duties as assigned.

What You Need to Succeed

• A valid driver's license.
• Minimum of a High School Diploma or GED or 5 years relevant experience in engineering, electronics, instrumentation, technology or computer science, or equivalent education/experience in a technical support role.
• Associate's degree (AA) with a technical major or equivalent from a two-year college is preferred.
• Customer facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies including PC networking and software configuration.
• 1 - 3 years electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a CDL and Weights and Measures license in the service area; loss of these licenses could affect employment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary software and use METTLER TOLEDO programs.
• Willingness to travel overnight (up to 10% on average; up to 25% depending on business needs); travel primarily via company vehicle, may travel by plane.
• Residence within the service territory.
• Ability to work overtime (approximately 10-15% on average; up to 25% in peak periods).
• Willingness to be exposed to workplace hazards including chemicals, solvents, vehicle traffic, machinery and moving parts; exposure to dust, dirt, cold environments, and fumes varies by site.
• Willingness to wear protective equipment and clothing as required.
• Safety sensitive role subject to drug testing by law; DOT drug and alcohol testing and DOT physical exam may apply.
• Physical requirement: frequently lift up to 50 pounds; occasional handling of heavy loads; frequent crouching, stooping, kneeling, and bending to perform duties safely and efficiently.

Our Offer to You

• A company car with paid insurance for work use.
• Tools and equipment provided; clothing allowance.
• Medical, dental and vision care coverage and a 401(k) with company matching (start date of hire).
• Tuition reimbursement, perks and discounts.
• Parental and caregiver leave programs.
• Paid time off, flexible spending, disability coverage, life insurance, travel insurance, EAP, and domestic partner benefits.
• Global market strength and leadership in weighing; brand recognized for precision, quality and innovation.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity. We consider applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Details are available in our Equal Employment Opportunity Policy.