Field Service Technician

Frontmatec; Kansas City (MO); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

STD/LTD

401(k) Options

Gym membership program

Vacation time off

Sick time

Personal time off

8 Paid Company Holidays

Per Diem

Mileage reimbursement

Uniforms and PPE

Tools

Job summary

Frontmatec in Kansas City, MO is seeking an experienced Service Technician to diagnose, troubleshoot, repair, and maintain PLC-controlled equipment in a food processing environment.

You will provide on-site maintenance, support installations, and actively contribute to customer relations while coordinating with sales teams and engineering to meet client needs.

Qualifications

• Experienced service technician with PLC-controlled equipment maintenance is required.
• Ability to diagnose, troubleshoot, repair and maintain equipment in a food processing environment.
• Willingness to travel and self-manage travel arrangements.

Responsibilities

• Provide emergency/unscheduled and scheduled maintenance repairs of equipment at customer facilities.
• Assist installation & commissioning of new equipment as well as upgrades on existing installations.
• Read and interpret equipment manuals, electrical and pneumatic schematics to perform maintenance and service.
• Execute service and maintenance orders/jobs in a timely and efficient manner.
• Provide accurate and detailed data in comprehensive reports after completion of installation and/or service jobs.
• Comply with all company and client health and safety programs.
• Actively develop customer relations.
• Communicate effectively with customers, sales teams and partners to ensure needs are met.
• Provide feedback to After Sales Teams regarding customer needs to secure global implementation.
• Complete weekly expenses and hours report.
• Support Engineering in development of new products.
• Support QA, Production in ensuring product quality.
• When needed participate in development of training programs.
• Self-managed, responsible for travel and accommodations.

Skills

PLC troubleshooting

Schematics reading

Customer relations

Travel readiness

Education

No formal education specified

Job description

About The Job

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you.

We are currently looking for an experienced Service Technician to join our growing team in Kansas City, MO. The incumbent will always be an Ambassador of Frontmatec while providing technical service expertise to internal and external customers. The Field Service Technician will diagnose, troubleshoot, repair, and maintain PLC-controlled equipment, conveyor systems, and mechanical machines in a food processing environment.

Key Responsibilities

• Provide emergency/unscheduled and scheduled maintenance repairs of equipment at customer facilities.
• Assist installation & commissioning of new equipment as well as upgrades on existing installations.
• Read and interpret equipment manuals, electrical and pneumatic schematics in order to perform required maintenance and service.
• Execute service and maintenance orders/jobs in a timely and efficient manner.
• Provide accurate and sufficiently detailed data in comprehensive reports after completion of installation and/or service jobs.
• Comply with all company and client health and safety programs.
• Participate actively in the development of customer relations.
• Effectively communicate with customers, sales teams and partners to ensure that customer needs and demands are understood and are met.
• Provide feedback to After Sales Teams regarding customer needs and demands to secure global implementation.
• Complete weekly expenses and hours report.
• Support and work with the company ́s Engineering department on the development of new products.
• Support and work with the company’s Engineering, Production, and QA departments to secure product quality.
• When needed participate in the development of the company’s training programs.
• Self-managed, responsible for booking travel and accommodations.

What We Offer

• Competitive hourly wage with overtime
• Medical, Dental, Vision, STD/LTD Company contribution towards your benefits
• 401(k) Options
• Peerfit Gym membership program
• Vacation Time Off, Sick Time, Personal Time Off, 8 Paid Company Holidays and Yearly increases
• Per Diem
• Mileage reimbursement
• Uniforms and PPE
• Tools

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.