Field Service Technician

Peiofkc; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) and 401(k) matching

Disability insurance

Health insurance

Paid time off

Job summary

A service provider for fuel systems is seeking a Field Service Technician in Kansas City. This role involves providing on-site support, diagnosing technical problems, and ensuring timely service delivery. Candidates should have a Technical School degree or at least 5 years of experience in a similar role. Responsibilities include managing installations, producing service reports, and maintaining positive customer relationships. Benefits include health insurance and paid time off.

Qualifications

• Candidates must be authorized to work in the United States.
• Ability to diagnose errors or technical problems.
• Quick decision making and effective communication skills.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage on-site installation, repair, maintenance and test tasks.
• Produce timely and detailed service reports.
• Build and maintain positive relationships with customers.

Skills

Technical competence with mechanical functions and specialized equipment repair

Proven Field Service experience

Ability to troubleshoot, test, repair and service technical equipment

Effective communication

Critical thinking

Attention to detail

Ability to work flexible shifts

Education

Technical School or 5+ years equivalent experience

Tools

Mobile tools and applications

Job description

• Petroleum Equipment, Inc. of Kansas City
• Fuel Systems Design, Construction, Service and Repair

Full Job Description:

Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina fueling operations. Our services include fuel system design, project management, installation, start‑up, equipment maintenance and parts replacement. Our Pledge is “Doing it Right, on Time, the First Time, Every Time”. This mindset has held true over 25 years and continues to define our customer‑centric, details-focused approach to business to this day.

The Field Service Technician will provide onsite and first level support to PEI customers. Our Field Service Technician is a self‑motivated, self‑directed, meticulous, punctual, and work independently in a fast‑paced environment. They strive to provide a great customer experience by arriving on‑site quickly, accurately diagnosing problems, as well as fast repair times. Multi-tasking, effective listening, and clear communication are key to the success of this position. This position reports to the Product Support Leader; and will have the opportunity to grow into additional responsibility and leadership, as the company grows and expands.

Candidates for this position must be authorized to work in the United States. Capped financial assistance is available for relocation.

Duties & Responsibilities:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures, safety measures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Qualifications:

• Technical School or 5+ years equivalent experience in a comparable industry
• Familiarity with mobile tools and applications
• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Ability to build, maintain, and contribute to a positive team workplace
• Meets productivity standards, quality metrics, and completes work in a timely manner
• Adhere to compliance requirements at all times
• Critical thinking, quick decision making, and using reason while dealing with emotional topics
• Identify and resolve issues timely by gathering and analyzing information skillfully, developing alternative solutions
• English literacy, speaks clearly and persuasively in a positive manner even in negative situations
• Excellent attention to detail and accuracy of work
• Technical competence with mechanical functions and specialized equipment repair
• 401(k) and 401(k) matching
• Disability insurance
• Health insurance
• Paid time off