Field Service Technician

Xylem; Irondale (AL); On-site; USD 38,000 - 62,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll tackle critical water challenges through innovative solutions. This role involves hands-on technical support, troubleshooting, and maintenance of water systems at customer sites. With a commitment to professional development and teamwork, you'll play a key role in delivering exceptional service while enjoying a comprehensive benefits package. This is your chance to make a real impact in the water technology industry, contributing to sustainable practices and community well-being.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Generous PTO

Retirement Savings Plan

Employee Discounts

Career Progression Opportunities

Wellness Programs

Qualifications

• 6+ months of technical work experience in electrical, mechanical, or diesel.
• 1+ years of field service experience in manufacturing or heavy machinery.
• Ability to conduct training for technical and operations personnel.

Responsibilities

• Provide technical support to customers and service teams.
• Perform field service on pumps including repairs and installations.
• Analyze and report data to manage resources effectively.

Skills

Technical Support

Troubleshooting

Communication Skills

Data Analysis

Customer Service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:
The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

CORE RESPONSIBILITIES:

Provide Technical support to Customer Service and customers.

Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.

Complete field service assignments as needed

Demonstrates high impact culture through innovation, accountability and empowerment

Must be able to function in a team environment and individually

Usually works with direct supervision but can work independently if needed

Perform field service on pumps for customers (i.e., repairs, start up, warranty, testing, installation, etc.). This includes pump and system vibration data collection, analysis, and review.

Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Travel – up to 20%

QUALIFICATIONS:

High school diploma or equivalent.

6+ months of technical work experience in electrical, mechanical, diesel, or fusion

1+ years of experience providing field service in a manufacturing / heavy machinery environment preferred

A clean driving record and valid driver’s license

Capable of obtaining a CDL, class A or B with applicable endorsements

Possess a working knowledge of pump or rotating equipment mechanical design.

Microsoft Word, Excel, PowerPoint, and Outlook skills.

Excellent communication (written and oral) and personal interaction skills required.

The ability to conduct training to both technical and operations personnel.

Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.

Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.

What We Offer:

Health, Dental and Vision insurance available on your 1st day of employment

Generous retirement savings plan

Generous PTO package and paid holidays

Career progression and development plans

Company wellness, rewards and recognition, and employee discount programs

Salary range:

$38,300.00 - $61,300.00

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:
The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

CORE RESPONSIBILITIES:

• Provide Technical support to Customer Service and customers.

• Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.

• Complete field service assignments as needed

• Demonstrates high impact culture through innovation, accountability and empowerment

• Must be able to function in a team environment and individually

• Usually works with direct supervision but can work independently if needed

• Perform field service on pumps for customers (i.e., repairs, start up, warranty, testing, installation, etc.). This includes pump and system vibration data collection, analysis, and review.

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

• Travel – up to 20%

QUALIFICATIONS:

• High school diploma or equivalent.

• 6+ months of technical work experience in electrical, mechanical, diesel, or fusion

• 1+ years of experience providing field service in a manufacturing / heavy machinery environment preferred

• A clean driving record and valid driver’s license

• Capable of obtaining a CDL, class A or B with applicable endorsements

• Possess a working knowledge of pump or rotating equipment mechanical design.

• Microsoft Word, Excel, PowerPoint, and Outlook skills.

• Customer services experience

• Excellent communication (written and oral) and personal interaction skills required.

• The ability to conduct training to both technical and operations personnel.

• Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.

• Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.

What We Offer:

• Health, Dental and Vision insurance available on your 1st day of employment

• Generous retirement savings plan

• Generous PTO package and paid holidays

• Career progression and development plans

• Company wellness, rewards and recognition, and employee discount programs

Salary range:

$38,300.00 - $61,300.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Our Talent Community is a great way to stay connected to learn

more about our high impact culture initiatives and latest career

Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your

background, skills and interests.

Join our Talent Community Today!

Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

Learn more by clicking here – Working at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.