Field Service Technician

Wabash Power Equipment Company; Illinois; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

PTO

Job summary

Wabash Power Equipment Co. in Illinois specializes in renting and selling large industrial boilers and related systems.

The Service Specialist will lead and grow our service, repair and maintenance team, overseeing start-ups and commissioning to meet manufacturer specifications. This hands-on leadership role requires coordinating field technicians, managing schedules, and ensuring customer satisfaction while controlling labor and tool budgets.

Qualifications

• 5+ years of industrial boiler or electrical field service experience.
• 2+ years of experience supervising a team.
• Knowledge of boilers, control panels, and related auxiliary systems.
• Ability to read electrical blueprints and wiring diagrams.

Responsibilities

• Scheduling boiler starts and supporting onsite field technicians to ensure customer satisfaction.
• Answer service calls and dispatch technicians to customer sites.
• Help customers and technicians solve tough mechanical and electrical problems.
• Follow up with customers to ensure satisfaction with our work.
• Build the master schedule for technicians for onsite visits and travel.
• Track time off and plan for emergency on-call rotations.
• Work with sales to schedule service for new equipment deliveries.
• Enforce accurate reports for labor hours, parts used, and receipts.
• Manage the budget for tools, vehicles, and labor.

Skills

Industrial boiler experience

Electrical troubleshooting

Team leadership

Blueprint reading

Job description

Wabash Power Equipment Co., a leading supplier of industrial boilers with over 75 years of experience serving various industries. We specialize in renting and selling large industrial boilers and are looking for a Service Specialist to lead and grow our service, repair and maintenance team.

Position Summary

The Service specialist will report to the Manager of Boiler Operations/Project Manager. You will oversee execution of boiler and auxiliary equipment start-ups, ensuring technicians follow manufacturer specifications and commissioning checklists. You will help manage field technicians, handle schedules, and improve how we serve customers. This is a hands-on role that blends technical boiler knowledge with people leadership skills.

Key Responsibilities

Managing Customer Needs

• Scheduling boiler startups and supporting onsite field technicians to ensure customer satisfaction.
• Answer service calls and dispatch technicians to customer sites.
• Help customers and technicians solve tough mechanical and electrical problems.
• Follow up with customers to ensure they are happy with our work.

Scheduling, Paperwork and Operations

• Build the master schedule for technicians for onsite visits and travel.
• Track time off and plan for emergency on-call rotations.
• Work with sales to schedule service for new equipment deliveries.
• Enforce accurate reports for labor hours, parts used, and receipts.
• Manage the budget for tools, vehicles, and labor.

Ideal Candidates

• 5+ years of industrial boiler or electrical field service experience.
• 2+ years of experience managing or supervising a team.
• knowledge of boilers, control panels, and related auxiliary systems.
• Ability to read electrical blueprints and wiring diagrams.

Able to read, interpret, and understand electrical schematics, wiring diagrams, and blueprints to ensure accurate installation, maintenance, or troubleshooting.

• Knowledge of industrial utility processes, including electrical, steam, water, compressed air systems, and operational procedures.
• Experience scheduling a team of multiple traveling technicians.

Physical Work Environment

• Heavy lifting: Must be able to lift up to 50 lbs. (75 lbs. with help).
• Physical labor: Climbing ladders, kneeling, and working in tight spaces.
• Environment: Loud, hot, and dusty industrial boiler rooms.
• Some Travel required, including driving or flying to job sites, and overnight stays.

What We Offer

• Competitive salary, performance bonuses and company profit sharing
• Benefits include health insurance, dental and generous (PTO) paid time off package.
• Stable long-term career with clear paths for career advancement.