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Recruitment and Selection | Stakeholder Management | Talent Pipelining | Candidate Experience | Sr. Talent Acquisition Specialist
Reports To: Warehouse Manager or Field Service Supervisor
Travel Required: Daily, local travel in company vehicle. Limited or occasional overnight travel.
Why Join Community Coffee?
Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!
Position Overview
As a Field Service Technician, you will repair, maintain, install and remove brewing and serving equipment according to established company policies, procedures and standards. You can expect to interact with customers on a daily basis, troubleshoot complex issues, and collaborate with the sales team. Our Field Service Technicians support the overall sales function by providing outstanding customer care and prompt service.
Function Related Activities/Key Responsibilities
- With assistance from the Warehouse Manager or Field Service Supervisor, prioritizes and schedules service calls and installation/pick-up of equipment. Drives company vehicle to customer site to perform required tasks.
- With direction from customer and/or route salesperson, identifies proper placement of equipment. Installs or removes equipment, utilizing plumbing and electrical skills where applicable.
- Observes mechanical devices in operation and utilizes proper troubleshooting techniques to locate causes of trouble.
- Dismantles devices to gain access to and remove defective parts.
- Examines form and texture of parts to detect imperfections.
- Adjusts functional parts of devices and control instruments
- Repairs or replaces defective parts. Installs special functional and structural parts in devices. Lubricates and cleans parts.
- Starts devices to test their performance.
- Initiates internal purchase order for parts and machines.
- Responsible for maintenance of assigned vehicle, including but not limited to cleanliness, inspections, scheduled maintenance, etc.
- Responsible for managing parts inventory.
- Responsible for proper opening and closing of work orders, invoicing non-serialized equipment, issuing parts and placement and pick-up of café equipment utilizing a handheld computer device.
- Maintains bin of labeled defective parts and maintains warranty eligibility
- In the absence of a manager, investigates and reports damages caused by company owned equipment to customer property
- Completes bench work orders as directed by supervisor.
- Inspects used parts to determine changes in dimensional requirements.
- May be requested to perform different or additional duties as assigned
Position Requirements
- High School diploma or equivalent required. Passing score on aptitude test required in lieu of high school diploma or equivalent
- Three years related experience in HVAC, electrical, or small appliance repair. Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
- Familiarity with electrical and mechanical fundamentals, required
- Must be at least 21 years of age
- Must have an acceptable driving record
- Valid driver’s license: A Commercial Driver’s License (CDL) may be required.
- Knowledge of Microsoft Office Products Word Processing software
- Utilization of a handheld computer device is preferred
- Knowledge of SAP a plus.
- Successful completion of pre-employment physical
Seniority level
Employment type
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Food and Beverage Services
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
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