Field Service Technician

Toshiba Business

Honolulu (HI)

On-site

USD 33,000 - 39,000

Full time

4 days ago

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Benefits offered by this job

Sign-on bonus

Annual performance bonus

Medical coverage

Dental and vision coverage

401(k) with company match

Life insurance

Employee discounts

Paid holidays & vacation

Job summary

Toshiba America Business Solutions in Honolulu seeks a field service technician to maintain, repair, and upgrade printers, copiers and other office technology at customer sites, diagnosing issues and ensuring operations run smoothly.

The role offers hands-on work, ongoing training, a clear path for career growth within a global technology company, and a benefits package including medical, retirement plans, and a competitive hourly wage with performance bonuses.

Qualifications

Minimum 3+ years in technical repair or service of copier/office equipment.
Ability to lift up to 50 lbs and perform frequent bending, lifting, and reaching.
Valid driver’s license and auto insurance coverage as required for personal vehicle use.
Intermediate computer skills and electro-mechanical aptitude.

Responsibilities

Maintain, service, and repair printers, copiers, and other office technology at customer locations.
Provide product training and support to customers.
Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
Complete service calls based on priority while managing your schedule effectively.
Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
Accurately document service activities and follow safety policies and procedures.

Skills

Electro-mechanical aptitude

Intermediate computer skills

Valid driver’s license

Education

High School Diploma or GED

Job description

You’ll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you’ll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.

Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly.

If you enjoy hands-on work, continuous learning, and working directly with customers, you’ll have the opportunity to build your expertise across industry-leading office technology.

What you’ll do

Maintain, service, and repair printers, copiers, and other office technology at customer locations
Provide product training and support to customers
Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
Complete service calls based on priority while managing your schedule effectively
Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
Accurately document service activities and follow safety policies and procedures

What You’ll Bring

High School Diploma or GED
3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products
Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience
Intermediate computer skills and strong electro-mechanical aptitude
Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business

Earn Well

Hourly range $24.00-$28.00, depending on experience.
Monthly Performance Based Technician Bonus - up to $6,000 per year—$450 per month, plus an accelerator.
$1,000 sign on bonus
Auto Reimbursement Program
Medical, dental, and vision coverage
401(k) plan with match and company provided life insurance
Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
Generous paid holidays, vacation & sick/personal business/volunteer days
Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Learn More