Field Service Technician II - Dothan, AL

NCR Atleos; Dothan (AL); On-site; USD 45,000 - 58,000; Full time

Job summary

NCR Atleos is seeking Field Service Technicians to install, maintain, and service electromechanical equipment—ATMs and self-checkout systems—in a defined territory across North America.

You will travel, diagnose hardware/software/network issues, coordinate with customers, and participate in training programs provided by NCR Atleos to grow your skills.

Authorized to work in the United States, 19+, valid driver’s license, and willingness to rotate shifts and occasional overnight travel.

Qualifications

• Local geographic area eligibility.
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and fleet-appropriate driving record.
• PC skills, basic electronic skills, and operating system familiarity.
• Ability to travel and rotate weekends.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively.
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
• Perform scheduled maintenance, corrective repairs, and system overhauls.
• Diagnose and resolve issues involving hardware, software, networking, and system configurations.
• Manage network faults, system access, security settings, and remote connectivity.
• Organize and triage customer issues, addressing problems proactively when possible.
• Communicate with customers professionally focused on resolution.
• Participate in virtual and hands-on training programs provided by NCR Atleos.
• Adhere to NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
• Perform other related duties consistent with qualifications and business needs.
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will communicate in advance to minimize disruptions.
• May travel overnight to support broader service coverage; travel follows company policy and reimbursement guidelines.

Skills

PC skills

Electronic skills

OS familiarity

Driver's license

Education

A+ Certification

CompTIA

Network+ Certification

Job description

At NCR Atleos, our Field Services organization is on the front line of keeping commerce running for some of the world’s largest retailers and financial institutions. Our technicians are trusted partners to our customers, delivering reliable, high-quality service that keeps essential self-service technology operating around the clock.

We are looking for Field Service Technicians who are technically curious, mechanically inclined, and customer focused. Whether you already have field service experience or bring transferable technical skills, NCR Atleos provides the training, tools, and support needed to build a long-term career in a high-impact, customer-facing role.

Position Summary:

NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it.

Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other’s growth.

NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

Salary Range: $45,000.00 – $58,000.00

The posted salary range represents the full pay range for this role across North America. Starting compensation will be determined based on a variety of factors, including qualifications, experience, (geographic) location, and business needs.

Key Areas of Responsibilities:

• Perform customer installations, maintenance, and service calls promptly and effectively.
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
• Perform scheduled maintenance, corrective repairs, and system overhauls.
• Diagnose and resolve issues involving hardware, software, networking, and system configurations.
• Manage network faults, system access, security settings, and remote connectivity.
• Organize and triage customer issues, addressing problems proactively when possible.
• Communicate with customers in an open, helpful, and professional manner focused on resolution.
• Participate in virtual and hands-on training programs provided by NCR Atleos.
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs.
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions.
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines.

Basic Qualifications:

• Local candidate to the specific geographic area.
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Ability to perform essential job functions without reasonable accommodation, including:
• Prolonged travel with several hours of driving per day.
• Rotating and weekend shifts.
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
• Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Preferred Qualifications:

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, or Network+ (N+) Certification.
• One (1) or more years of related experience.