Field Service Technician

RC Mowers; Fresno, Bakersfield (CA, CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation and sick leave

Disability, life, and accident保险

Job summary

RC Mowers in California (Fresno/Bakersfield area) is seeking a Field Service Technician to diagnose and repair remote-operated mowing machines at customer sites. You will manage your own schedule and territory, ensuring repairs are done correctly the first time and customers regain productive operation.

The role emphasizes hands-on mechanical or electrical experience, strong troubleshooting, and clear communication with customers.

Qualifications

• Hands-on mechanical or electrical service experience in the field.
• Ability to read service documentation, wiring diagrams, and procedures.
• Strong diagnostic and problem-solving skills in real-world environments.

Responsibilities

• Diagnose and repair remote-operated mowers at customer sites using work orders and service procedures.
• Perform routine maintenance to prevent breakdowns.
• Document all repair and maintenance activities accurately.
• Communicate with customers about issues, fixes, and restoration timelines.
• Follow up after service to ensure customer satisfaction and machine performance.
• Manage your schedule to maximize productivity and minimize travel.
• Maintain tools and equipment in proper working order.
• Submit accurate travel expense and mileage reports on time.
• Stay current on new models and repair procedures through training.
• Share field insights with the technical team to improve processes.

Skills

Field service

Troubleshooting

Documentation

Customer interaction

Self-management

Communication

Travel readiness

Job description

RC Mowers l We're Hiring

Field Service Technician

Full-Time | California (Fresno/Bakersfield Area)

We build full-size commercial autonomous and remote-operated mowing machines. They run on steep slopes, rough terrain, and hazardous environments for municipalities, DOTs, and commercial contractors who depend on them to perform.

When a machine is down, a customer is losing money and confidence. We're hiring a Field Service Technician in California to be the person who shows up, figures out what's wrong, and gets it back to work.

THE JOB

You’ll report to our Customer Service Manager and own field service for RC Mowers customers across our region. That means diagnosing problems accurately, completing repairs correctly the first time, and leaving the customer with a machine that runs and confidence that we stand behind it.

This role is built around accountability. You manage your own schedule, your own territory, and your own results. The work is technical, the customers are real, and the standard is high.

WHAT YOU'LL DO

• Diagnose and repair remote-operated mowers at customer sites using work orders, service procedures, and your own expertise
• Perform routine maintenance to prevent breakdowns before they happen
• Document all repair and maintenance activities accurately and completely
• Communicate clearly with customers about what's wrong, what it takes to fix, and when they'll be back up and running
• Follow up after service to confirm the customer is satisfied and the machine is performing
• Manage your schedule to maximize productivity and minimize unnecessary travel
• Maintain your tools and equipment in proper working order
• Submit accurate travel expense and mileage reports on time
• Stay current on new models and repair procedures through company training
• Share field insights with the technical team and flag opportunities to improve service processes

WHAT YOU BRING

• Hands-on mechanical or electrical service experience — you've diagnosed and fixed real equipment in the field, not just in a shop
• Mechanically inclined with strong troubleshooting instincts: you find the root cause, you don't just swap parts
• Ability to read and work from service documentation, wiring diagrams, and technical procedures
• Professional and composed at customer sites — you represent RC Mowers in every interaction
• Organized and self-managed: you run your own schedule and stay accountable without someone looking over your shoulder
• Clear written communication — your work orders and closing notes need to tell the full story
• Comfortable with significant travel across our region — starting in California with potential to expand across the U.S.

Bonus Points:

• Experience servicing mowers, outdoor power equipment, vehicles, or mobile machinery
• Familiarity with hydraulic or electrical systems
• Experience with remote-operated or autonomous equipment

WHO FITS HERE

You take pride in doing it right. A machine that leaves your hands should work better than when you found it — and you know the difference between a repair that holds and one that doesn't.

You're comfortable being the expert in the room at a customer site. You can explain a technical problem in plain language, keep the customer calm, and close the visit with their confidence intact.

You're self-directed. No one is scheduling your day or standing over your shoulder. You manage your time, your territory, and your results.

You're a learner. The product evolves, and you stay current. When you see something in the field that could make the next repair faster or better, you say something.

ABOUT RC MOWERS

We design and build autonomous and remote-operated mowing equipment for difficult environments. We're not chasing a concept; we're a growing, profitable company shipping real machines to real customers — municipalities, DOTs, and commercial contractors across North America.

We're based near Green Bay, Wisconsin. The company is under 50 people. You'll know everyone's name within a week.

COMPENSATION & BENEFITS

Compensation commensurate with experience.

• health, dental, and vision insurance
• 401(k) with company match
• paid vacation and sick leave
• disability, life, and accident insurance

Hiring subject to background check and drug screen. RC Mowers provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteri c protected by federal, state, or local laws.