Field Service Technician

Hiab; Franklin (IN); On-site; USD 49,593 - 57,859; Full time

Benefits offered by this job

Sign-on Bonus

Health, vision & dental insurance

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Referral program

Company phone/laptop

Job summary

Hiab is seeking a field service professional to perform maintenance and refurbishment on forklifts, cranes and related equipment at Hiab sites or customer locations. The role emphasizes safety, documentation and customer relationships while following Hiab processes.

The candidate should have a high school diploma or equivalent and at least 5 years of mechanical, hydraulic, and electrical experience, with own tools and the ability to troubleshoot problems across multiple system types.

Qualifications

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position.
• Valid Driver’s License is required; no more than one moving violation in the last year, or two in two years.
• 5+ years of mechanical, hydraulic and electrical operations.

Responsibilities

• Inspect, service and troubleshoot forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skiploaders and hoists.
• Follow safety rules, working practices and environmental requirements.
• Stay up to date with technical developments via service bulletins and courses when instructed.
• Respond to customer inquiries to maximize satisfaction and follow Hiab guidelines.
• Maintain records and submit daily reports as required.
• Identify sales opportunities and communicate to management.
• Coach junior colleagues and trainees as needed.

Skills

DOT Medical Card

Valid Driver’s License

Mechanical experience

Diagnostics / Troubleshooting

Own tools required

Education

High School diploma or equivalent

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Compensation Data

Salary ranges from $35.90-$41.75 per hour based on skills and experience.

Our Benefits Include

• $3,000 SIGN-ON Bonus
• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Key Responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions
• Follow applicable safety rules, agreed working practices and environmental requirements
• Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
• Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager
• Recognize sales opportunities and communicate to District Service Manager
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

What We Are Looking For

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Driver’s License is required
  • No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
• High School diploma or equivalent is required
• 5+ years of mechanical, hydraulic and electrical operations
• Appropriate diagnostic and troubleshooting skills
• Own tools required
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply? If you are excited about this opportunity, please submit your Resume/CV today for consideration!

Equal Opportunity Employer

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com