Field Service Technician

Puckett Machinery Company; Flowood (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

Puckett Machinery Company is seeking a Field Service Technician to deliver top-tier service directly to customer job sites in Mississippi. Ideal candidates are experienced diesel technicians who enjoy autonomy and variety, equipped to troubleshoot and repair advanced heavy equipment. With every workday being unique, this role promises independence along with opportunities for ongoing technical training and career growth. Join a dedicated team that values expertise and customer service excellence.

Benefits

Competitive hourly pay

Flexible scheduling options, including a 4-day workweek

Comprehensive benefits package (medical, dental, vision, 401(k), PTO)

Fully equipped, company-provided service truck

Ongoing Caterpillar and in-house technical training

Career growth opportunities

Qualifications

• 3+ years of hands-on diesel technician experience preferred.
• Current Class D driver's license and clean MVR required.
• Familiarity with DOT regulations and compliance.

Responsibilities

• Diagnose, repair, and maintain diesel-powered heavy equipment.
• Perform inspections, maintenance, and repairs on-site.
• Complete detailed service reports on inspections and repairs.

Skills

Customer Service

Communication

Technical Troubleshooting

Hydraulic Systems

Electrical Diagnostics

Education

High school diploma or GED

Technical training or military mechanical experience

Job description

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Fuel Your Future. Fix What Matters. Work in the Field Where It Counts.

At Puckett Machinery, we power Mississippi forward. As the exclusive Caterpillar dealer serving central and southern Mississippi, we equip our customers with the tools and tech they need to build, move, and innovate. Now we’re looking for a Field Service Technician to join our Flowood-based service team—and hit the road bringing top-tier service directly to the job site.

This role is ideal for experienced diesel techs who want more autonomy, variety, and impact in their day-to-day work. You’ll operate a fully equipped service truck, respond to customer calls, and perform diagnostics and repairs on some of the most advanced heavy equipment in the field.

What You’ll Do:

• Diagnose, repair, and maintain Caterpillar and allied diesel-powered heavy equipment at customer job sites—safely, efficiently, and with a strong customer-first mindset.
• Perform hands-on service work including disassembly, assembly, installation, and troubleshooting of hydraulic, powertrain, electrical (AC/DC), and diesel engine systems.
• Use industry-best tools and technical systems to test, measure, and adjust machine components.
• Determine reusability of parts based on OEM standards and coordinate part orders with your supervisor.
• Complete detailed service reports on all inspections and repairs using standard procedures—accurate, timely, and clear.
• Act as a technical ambassador: answer customer questions, provide insight on repairs, and represent Puckett with professionalism and expertise.
• Maintain all vehicle logs, DOT documentation, and comply with transportation and safety regulations.
• Keep your assigned service truck clean, well-maintained, and ready to roll.
• Stay up to date on tools, technologies, and industry best practices to deliver top-tier service every time.

What You Bring to the Role:

• High school diploma or GED required. Technical training or military mechanical experience preferred.
• 3+ years of hands-on diesel technician experience, preferably with Caterpillar or competitive heavy equipment.
• 2+ years of experience in a field service environment preferred.
• Strong working knowledge of diesel engines, hydraulic systems, and electrical diagnostics.
• Basic welding and cutting skills a plus.
• Ability to read technical schematics and perform accurate troubleshooting.
• Current Class D driver’s license, DOT medical card, and clean MVR required.
• Familiarity with DOT regulations and ability to work in compliance with all safety and transport standards.
• Excellent customer service and communication skills.
• Comfortable working outdoors in varying conditions, often 8–12 hour shifts, with overtime and emergency calls as needed.
• Must provide a personal set of hand tools (wrenches, sockets, drives, etc.).

Why This Role & Why Puckett Machinery Company?

This isn’t just another job - it’s a chance to take ownership of your work in a role where no two days are the same. As a Field Service Technician, you’ll enjoy the freedom of working independently, traveling to job sites, and solving real-world equipment issues that keep industries moving. At Puckett Machinery, you’ll be part of a respected, skilled team that values your expertise, supports your growth, and trusts you to make a difference—on the ground and in the field.

What We Offer:

• Competitive hourly pay with regular overtime opportunities
• Flexible scheduling options, including a 4-day workweek
• Comprehensive benefits package (medical, dental, vision, 401(k), PTO, and more)
• Fully equipped, company-provided service truck
• Ongoing Caterpillar and in-house technical training
• Career growth opportunities within a well-established company
• Independence in the field, backed by a strong support network
• A culture built on safety, respect, and customer service excellence

Join a Team That Builds Mississippi—One Machine at a Time.

At Puckett Machinery, you're not just turning wrenches. You're solving problems, building relationships, and helping industries thrive. If you're ready to grow your career in a fast-paced, high-impact role—this is your next move.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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