Field Service Technician

Beckwood Press Company; Fenton (MO); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Life insurance

AD&D coverage

Parental leave

Flexible PTO and sick time

401(k) with employer contribution

Bi-annual bonus potential

Team lunches and team-building

Employee engagement events

Job summary

Beckwood Press Company in Fenton, Missouri, is seeking a Field Service Technician to join our customer service team. You will provide on-site technical support and preventive maintenance for hydraulic presses and automation equipment, ensuring optimal uptime and safe operation for our customers.

Responsibilities include troubleshooting, parts coordination, on-site training, and collaboration with engineering and production teams.

Qualifications

• Education: High School Diploma/GED.
• 3-5 years of field service or maintenance within manufacturing.
• Adept at troubleshooting electrical and mechanical components.
• Understands electrical automation systems and control mechanisms.
• Skilled in reading technical schematics.
• Proficient with Microsoft Office tools.
• Excellent verbal and written communication skills.
• Demonstrates leadership when working independently or with a team.
• Familiarity with Allen Bradley PLC systems.

Responsibilities

• Hydraulic Press Maintenance: Perform preventive maintenance on hydraulic presses; check fluid levels and lubricate parts.
• Troubleshooting: Diagnose issues with plant engineering and production teams.
• Remote Assistance: Provide technical support via phone for machine issues.
• Parts Ordering: Help customers order replacement parts; discuss part numbers and pricing.
• Expense Reports: Record travel, parts, and costs after each service visit.
• Field Service Reports: Document repairs and recommendations for improvements.
• Reports Submission: Submit expense reports and field documents after onsite visits.
• Equipment Builds & Start-Up: Assist in assembling, starting up, and testing new presses at HQ.
• Professional Demeanor: Maintain a courteous, professional attitude with clients and colleagues.
• Customer Training: Occasionally train plant operators on equipment use and safety.

Skills

Electrical and Mechanical Proficiency

Schematic Interpretation

Automation and Controls Knowledge

Troubleshooting

Effective Communication

Leadership Abilities

Welding

Travel Ready

Computer Literacy

Attention to Detail

Education

High School Diploma/GED

Tools

Allen-Bradley PLCs

Job description

Beckwood, headquartered in Fenton, Missouri, is one of the world’s leading manufacturers of custom hydraulic presses and automation equipment and is seeking a Field Service Technician to join our customer service team.

A Field Service Technician is responsible for providing on-site technical support and maintenance services for manufacturing equipment. This role ensures that machinery operates efficiently and effectively, minimizing downtime and optimizing production processes. The technician will be the primary point of contact for troubleshooting, repairs, and routine maintenance, ensuring customer satisfaction and adherence to safety standards.

Benefits & Perks Of Beckwood

Beckwood offers a competitive compensation and benefits package including:

• Competitive salary
• Bi-annual bonus potential
• A team-focused culture with catered lunches, team-building activities, and employee engagement events
• Comprehensive benefits package for eligible employees:
  • Health insurance
  • Dental and Vision insurance
  • Life insurance
  • AD&D coverage
  • Parental leave
  • Flexible PTO and sick time
  • 401(k) with employer contribution

What You’ll Be Doing

• Hydraulic Press Maintenance: Perform preventive maintenance on diverse sizes of hydraulic presses. Check fluid levels, inspect seals, and lubricate moving parts.
• Troubleshooting: Diagnose unexpected issues while collaborating with the plant’s engineering and production teams to identify the root cause and implement a solution.
• Remote Assistance: Receive a call from a customer experiencing issues with their machinery. Provide technical support over the phone, guiding them through troubleshooting steps.
• Parts Ordering: Assist customers with ordering replacement parts as needed. Discuss part numbers, availability, and pricing via different communication channels.
• Expense Reports: After completing each service visit, record expenses related to travel, parts, and any additional costs.
• Field Service Reports: Document the work performed, including details of repairs, maintenance, and any recommendations for future improvements.
• Reports Submission: After each onsite customer visit, submit accurate and timely expense reports and field service documentation.
• Equipment Builds & Start-Up Assistance: Back at the company headquarters, assist in-house team in assembling, starting up, and testing newly manufactured presses.
• Professional Demeanor: Maintain a courteous and professional attitude at all times. Whether interacting with clients, colleagues, or vendors represent the company with pride.
• Customer Training: Occasionally, conduct training sessions for plant operators on proper equipment usage and safety protocols.

Qualifications

What We’re Looking For:

Required Qualifications

• Education: High School Diploma/GED
• Years of Experience: 3-5 years of field service or maintenance experience working within manufacturing
• Electrical and Mechanical Proficiency: Adept at troubleshooting and repairing both electrical and mechanical components.
• Automation and Controls Knowledge: Understands electrical automation systems and control mechanisms.
• Schematic Interpretation: Skilled in reading and comprehending technical schematics.
• Computer Literacy: Proficient with Microsoft Office tools.
• Effective Communication: Excellent verbal and written communication skills.
• Leadership Abilities: Demonstrates leadership qualities when working independently or leading a team.
• PLC Systems: Familiarity with Allen Bradley PLC systems.

Key Skills & Attributes

Successful candidates typically demonstrate:

• Willingness to Travel: Ready to travel 100% within the U.S. and internationally.
• Communications: Clear and effective communication skills are essential. You’ll collaborate with colleagues and customers of Beckwood on a daily basis.
• Customer Focus: Our customers are at the heart of everything we do. Your dedication to their satisfaction will drive our success.
• Teamwork: You thrive in a collaborative environment, valuing diverse perspectives and contributing to team achievements.
• Problem Solving: Challenges excite you! You’ll tackle complex issues head-on, finding innovative solutions.
• Mechanically Inclined: Whether it’s machinery, equipment, or systems, your hands‑on approach ensures smooth operations.
• Attention to Detail: Precision matters. Your meticulous eye catches even the smallest discrepancies.
• Customer Service: Going the extra mile for our clients is second nature to you.
• Self‑Starter/Self‑Motivated: You take initiative, drive projects forward, and adapt to changing priorities.
• Welding: Proficiency in welding techniques adds value to our team.

Work Environment

This position is primarily based in a professional office environment but includes occasional time in the manufacturing facility to support projects and collaborate with production teams. While in the plant, employees may be exposed to typical manufacturing conditions such as machinery operation and moderate noise levels.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods, moving throughout the manufacturing floor to position oneself for equipment inspection or maintenance. This includes ascending/descending and working atop ladders or elevated platforms, as well as accessing machinery at varying heights, including ground level. Additionally, the position requires occasionally moving or transporting equipment or boxes weighing up to 50 pounds.

About Beckwood

Established in 1976, Beckwood is a world leader in hydraulic and servo‑electric presses, automation equipment, and advanced manufacturing solutions.

Our machinery helps companies across the globe produce the products we rely on every day—from airplanes to pacemakers and everything in between. Our work supports industries that make the world smarter, faster, healthier, and safer.

Our people are the heartbeat of our organization. We bring a can‑do attitude, creative thinking, and a passion for solving complex challenges. We’re competitive, collaborative, and fun‑loving— with a relentless focus on customer success.

Learn more about our culture at beckwoodpress.com/careers.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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